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Agent engagement in action

By Matthew Jones |

Agent engagement is so powerful, yet often overlooked when it comes to Quality. Whether it’s been the struggles of using spreadsheets or pen and paper feedback, it’s been difficult to truly engage agents in your quality process. That is, until now.

In this webinar, Dianne Moralee will be sharing how the new EvaluAgent platform can help agents take greater ownership of their own performance.

 

Webinar Wednesdays_ Agent Engagement in Action

Webinar Transcript 

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