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Smart Quality - Closing the loop on QA

By Jaime Scott | 10 Dec 2020
EvaluAgent CEO, Jaime Scott, shares how Integrated Surveys, Speech Analytics and new coaching workflows can be combined within one platform to empower CX teams to close the loop on Quality Assurance. If you'd like to learn how to align CSAT and QA,...
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How to maintain service quality with remote teams

By Jaime Scott | 19 Mar 2020
Join Jaime Scott as he shares guidance on maintaining service quality with a remote team, the first in our remote working webinar series.   {% video_player "embed_player" overrideable=False, type='scriptV4', hide_playlist=True,...
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