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Customer Experience WebinarsOur best practice webinars, all in one place

EvaluAgent Webinars

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The Future of Quality Assurance

By Matthew Jones | 21 Mar 2019
As advanced technologies become commonplace, what will the impact of Speech Analytics, Chatbots and AI on Quality Assurance teams actually be? In this live webinar, we'll be joined by CX and Analytics expert, Keir Woolhouse, to discuss the future...
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How to build a great quality scorecard

By Matthew Jones | 12 Dec 2018
Quality Scorecards are used in a lot of contact centres, but they often fail to emulate best practice, ending up as a box-ticking exercise that does little to drive performance improvement and L&D. In this webinar, Dianne Moralee will be sharing...
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Agent engagement in action

By Matthew Jones | 30 Nov 2018
Agent engagement is so powerful, yet often overlooked when it comes to Quality. Whether it’s been the struggles of using spreadsheets or pen and paper feedback, it’s been difficult to truly engage agents in your quality process. That is, until...
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The New EvaluAgent Platform

By Matthew Jones | 1 Nov 2018
On Wednesday 14th November 2018, we hosted our very first webinar and demonstrated version 1 of the new EvaluAgent platform.
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