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EvaluAgent Webinars


December 2019 Product Update

By Matthew Jones | 6 Dec 2019
The Hidden Gems of EvaluAgent
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November 2019 Product Update

By Matthew Jones | 7 Nov 2019
Automated Work Queues & Custom Reporting Groups  
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How To Evaluate and Improve Your Live Chat Channel

By Matthew Jones | 19 Jun 2019
The ICMI has suggested that 53% of customers would prefer to use Live Chat before calling a company for support. It's a channel of growing importance, yet many Contact Centres struggle to offer a great Live Chat experience.
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How to give effective feedback

By Matthew Jones | 30 May 2019
A recent survey suggested 65% of employees want more feedback from their manager...but, many managers shy away from it; whether that be through lack of confidence, feeling they are wasting their breath, or through fear of the reaction. It's one...
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The Future of Quality Assurance

By Matthew Jones | 21 Mar 2019
As advanced technologies become commonplace, what will the impact of Speech Analytics, Chatbots and AI on Quality Assurance teams actually be? In this live webinar, we'll be joined by CX and Analytics expert, Keir Woolhouse, to discuss the future...
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How to build a great quality scorecard

By Matthew Jones | 12 Dec 2018
Quality Scorecards are used in a lot of contact centres, but they often fail to emulate best practice, ending up as a box-ticking exercise that does little to drive performance improvement and L&D. In this webinar, Dianne Moralee will be sharing...
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Agent engagement in action

By Matthew Jones | 30 Nov 2018
Agent engagement is so powerful, yet often overlooked when it comes to Quality. Whether it’s been the struggles of using spreadsheets or pen and paper feedback, it’s been difficult to truly engage agents in your quality process. That is, until...
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The New EvaluAgent Platform

By Matthew Jones | 1 Nov 2018
On Wednesday 14th November 2018, we hosted our very first webinar and demonstrated version 1 of the new EvaluAgent platform.
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