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How to build a great quality scorecard

By Matthew Jones |

Quality Scorecards are used in a lot of contact centres, but they often fail to emulate best practice, ending up as a box-ticking exercise that does little to drive performance improvement and L&D.

In this webinar, Dianne Moralee will be sharing some top tips on how to build a great scorecard as well as demonstrating how to easy it is to create one within EvaluAgent.

 

Webinar_Wednesdays How to build a great quality scorecard

 

Webinar Transcript 

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