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EvaluAgent + Freshworks: How to ensure your QA programme really works

By Reg Dutton |

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EvaluAgent + Freshworks Presents Customer Support Heroes_ The Webinar Series (1)

Join Reg Dutton and Durga Sundaram for the second in a 3 part Customer Support Heroes webinar series. 

Quality Score is a great metric, yes, but QA can go way beyond just presenting a score to your business. There are a number of benefits to be realised from your quality assurance process.

What you'll learn on this webinar:

  • How to score and what channels you should measure
  • How to make your QA data work harder for you and your business
  • How to involve agents, increase engagement and avoid being seen as the "Quality Police"

Don't miss out on the next instalment, register for the series today.

Save Your Seat for the Series

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