Join Reg Dutton and Durga Sundaram for the second in a 3 part Customer Support Heroes webinar series.
Quality Score is a great metric, yes, but QA can go way beyond just presenting a score to your business. There are a number of benefits to be realised from your quality assurance process.
What you'll learn on this webinar:
- How to score and what channels you should measure
- How to make your QA data work harder for you and your business
- How to involve agents, increase engagement and avoid being seen as the "Quality Police"
Don't miss out on the next instalment, register for the series today.