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EvaluAgent + Freshworks: How to ensure your QA programme really works

By Reg Dutton |


EvaluAgent + Freshworks Presents Customer Support Heroes_ The Webinar Series (1)

Join Reg Dutton and Durga Sundaram for the second in a 3 part Customer Support Heroes webinar series. 

Quality Score is a great metric, yes, but QA can go way beyond just presenting a score to your business. There are a number of benefits to be realised from your quality assurance process.

What you'll learn on this webinar:

  • How to score and what channels you should measure
  • How to make your QA data work harder for you and your business
  • How to involve agents, increase engagement and avoid being seen as the "Quality Police"

Don't miss out on the next instalment, register for the series today.

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