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The Future of Quality Assurance

By Matthew Jones |

As advanced technologies become commonplace, what will the impact of Speech Analytics, Chatbots and AI on Quality Assurance teams actually be?

In this live webinar, we'll be joined by CX and Analytics expert, Keir Woolhouse, to discuss the future of Quality Assurance and learn why call centre quality assurance should go way beyond the evaluation of contacts if it’s to retain its place in the Contact Centre of the future.

 

 

Webinar Transcript 

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29th April 2019

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