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The Art of Customer Recovery: What is it and why should we all be doing it?

By SJ Thompson |

Looking to make a big difference to Customer Experience?
Start with Customer Recovery. 

Watch this webinar as we invite customer survey specialist Guy Letts, CEO of CustomerSure to share with us how best to collect customer feedback and more importantly what to do with it when you have it. 

In this 30 minute session, we cover these 3 questions:

  • Why the traditional customer experience measurement approach isn’t enough anymore.
  • When customers give their feedback, what happens to their comments, frustrations or problems?
  • What can we do to engage with customers and turn the feedback into real competitive advantage? 

 

The Art of Customer Recovery _ What is it and why should we all be doing it_

 

Enjoyed this webinar? Be sure to check our Knowledge Hub for more best practice, guides and blog posts.

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