Enhance your CX with evaluagent’s quality assurance platform
Say hello to faster evaluations, personalized agent feedback and 100% conversation coverage. Our award-winning platform combines quality, CX and Voice of the Customer data to help you uncover insights that make all the difference to your CX.
Auto-QA 100% of your interactions
Flag interactions that warrant a closer look
Drive agent improvement with personalized feedback
Book a demo today to discover how evaluagentCX can enhance your QA and customer insight.
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Loved by companies you know
Automate your way to 100% coverage
evaluagentCX enables you to analyze every interaction across your channels. Let AI handle it all, or automatically assign to human evaluators. Replicate your scorecards with ease thanks to out-of-the-box and AI line items, and customize them to suit you.
Score and analyze 100% of your interactions across every channel
Analyze individual interactions, or entire customer journeys
Leverage conversation intelligence to find recurrent issues and pain points
Stay in control with responsible AI
Test automated line items within evaluagentCX’s AI Studio before pushing changes live – plus, evaluators can approve AI-generated answers prior to submitting evaluations. When you’re ready, switch on fully automated workflows for huge time savings and insight.
Scale your AI program at your own pace
Personalize agent feedback with AI improvement suggestions
Benefit from AI that promotes efficiency, improvement and responsibility
Keep on top of compliance with ease
Use Auto-fails for high-risk interactions, automatically route high-value conversations to your team, and monitor vulnerability with dedicated metrics. It’s simpler than ever to build trust with your customers and show adherence to regulations.
Get notified of compliance breaches automatically
Workflows ensure your team evaluate high-impact interactions
Demonstrate commitment to customer care and safety
“evaluagent was one of the best decisions we’ve ever made as a company”
Get started with evaluagentCX by scheduling a session with our experts, who will seek to understand your unique needs.
We’ll discuss your contact center’s challenges and objectives to tailor your demo.
2. Get your fully personalized demo
See a live, personalized demonstration of evaluagentCX’s capabilities.
Discover first-hand how our platform can transform your quality assurance process, customer intelligence and insight.
3. Launch, monitor, and optimize
Go live with evaluagentCX in your contact center, with full support from our team, to start monitoring interactions, and gathering actionable feedback.
Our team will check in to help you refine and enhance the platform’s performance.
4. Transform your customer experience
Benefit from the transformative impact of evaluagent on your customer interactions and overall satisfaction.
Use the insights and improvements gained from the platform to not only create an unrivaled customer experience, but provide unparalleled business insights.
