Scorebuddy Alternative - Why EvaluAgent is better

EvaluAgent is much more than just another quality scoring system. EvaluAgent is a quality assurance AND improvement platform.

The #1 Scorebuddy Alternative

Built by customer service experts, EvaluAgent offers features that are more powerful and flexible than Scorebuddy.

It only takes a few minutes to connect EvaluAgent with your existing systems, and what's more, EvaluAgent is the only Quality Assurance platform that includes a dedicated coach and feedback app to ensure your quality assurance programme is much more than a tick-box exercise.

Try EvaluAgent instead
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User experience and customer support

We pride ourselves on offering our customers a highly innovative platform that's easy to use and quick to get started. More than just software, EvaluAgent is supported by a team of highly experienced and responsive subject matter experts.
 
Scorebuddy
EvaluAgent
Web-based

✓

✓
User-interface

Difficult to use.

Clean, fresh and simple. 
Help & Support

Contact us form.

In-App Tutorials, Videos and Live Chat .
Product feedback & releases

-

Suggest ideas and upvote features with bi-weekly release cycles.

Quality Monitoring

When it comes to the basics, Scorebuddy has similar capabilities. However, we're told by users that EvaluAgent offers more flexibility if you'd like to replicate your existing approach or adopt the latest ideas. What's more, our customer-driven roadmap and bi-weekly release cycles mean we're delivering new features faster than anyone else in the market!
 
Scorebuddy
EvaluAgent
Multi-channel Scorecard Builder

✓

✓

Includes library of best practice templates
Comprehensive scoring options

✓

✓
Custom reporting tags & filters

✓

✓
Automatic workload assignment

-

✓
Calibration
 ✓ ✓
In-App & email notifications and alerts

Selected plans

✓

Available on all plans
Speech and text analytics
 -  Coming soon

Paid plans start from £3 per agent per month

Much cheaper than an unhappy customer.
  • View paid plans
  • Find out more

Reporting, Improvement, Compliance and Audit

If you need a platform that enables you to use quality data to engage agents and drive improvement through effective feedback and coaching conversations, then EvaluAgent is the perfect alternative to Scorebuddy.
 
Scorebuddy
EvaluAgent
Agent Coaching and Feedback

-

✓
Agent and Superior Dashboards

Selected plans

✓

Available on all plans
Performance Management Features

-

✓
Specific compliance and audit workflows and reports

-

 Coming soon

100s of Integrations

EvaluAgent gives you access to hundreds of Integrations. Natively, via our API or through our friends at Zapier.
 
Scorebuddy
EvaluAgent
Native and non native CRM and live chat integrations with Zendesk, Freshdesk and many more

-

✓
Native Salesforce Integration 

Selected plans

✓

All plans
Upload individual call-recordings

Storage limited apply

✓

Unlimited storage on all plans
Bulk-upload call recordings via SFTP

-

✓

Unlimited storage on all plans
Real-time API
 - ✓

Recommended by people like you…

“EvaluAgent was one of the best decisions we’ve ever made as a company”
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Jonas Fandrey

Director at Newstel GmbH

"EvaluAgent's clear dashboard is helping us drive the right advisor behaviours"
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Freda Owusu

Head of Contact Centre at Network Homes

“Much better than our previous system!”
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Jane McDonnell

Contact Centre Trainer at DSB.NET

"EvaluAgent equals no more Spreadsheets"
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Bruce Evison

Head of Service Desk at Mirus IT

"A great addition to our Quality Assurance program"
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Karine Teixera

Customer Service Manager at Digital Ventures

"Does exactly what it says on the tin"
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Darren Shelley

Head of Customer Transactions at YGH

Start your free trial today

No credit card or billing details required. Paid plans start from as little as £10 per agent / per month.

Get started for free
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