Scorebuddy Alternative - Why EvaluAgent is better

EvaluAgent is much more than just another quality scoring system. EvaluAgent is a quality assurance AND improvement platform.

The #1 Scorebuddy Alternative

Built by customer service experts, EvaluAgent offers features that are more powerful and flexible than Scorebuddy.

It only takes a few minutes to connect EvaluAgent with your existing systems, and what's more, EvaluAgent is the only Quality Assurance platform that includes a dedicated coach and feedback app to ensure your quality assurance programme is much more than a tick-box exercise.

When customer service and sales teams choose EvaluAgent, they achieve better quality scores, better performance and a bigger ROI. So what are you waiting for?

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User experience and customer support

We pride ourselves on offering our customers a highly innovative platform that's easy to use and quick to get started. More than just software, EvaluAgent is supported by a team of highly experienced and responsive subject matter experts.

 
Scorebuddy
EvaluAgent
Web-based

User-interface

Difficult to use.

Clean, fresh and simple. 

Help & Support

Contact us form.

In-App Tutorials, Videos and Live Chat .

Product feedback & releases

-

Suggest ideas and upvote features with bi-weekly release cycles.

Quality Monitoring

When it comes to the basics, Scorebuddy has similar capabilities. However, we're told by users that EvaluAgent offers more flexibility if you'd like to replicate your existing approach or adopt the latest ideas. What's more, our customer-driven roadmap and bi-weekly release cycles mean we're delivering new features faster than anyone else in the market!

 
Scorebuddy
EvaluAgent
Multi-channel Scorecard Builder

Includes library of best practice templates

Comprehensive scoring options

Custom reporting tags & filters

Automatic workload assignment

-

July 2019

Calibration
In-App & email notifications and alerts

Selected plans

Available on all plans

Speech and text analytics
-  Coming soon

Paid plans start from £3 per agent per month

And we guarantee to beat any genuine Scorebuddy quote.
  • View paid plans
  • Try it free

Reporting, Improvement, Compliance and Audit

If you need a platform that enables you to use quality data to engage agents and drive improvement through effective feedback and coaching conversations, then EvaluAgent is the perfect alternative to Scorebuddy.

 
Scorebuddy
EvaluAgent
Agent Coaching and Feedback

-

Agent and Superior Dashboards

Selected plans

Available on all plans

Performance Management Features

-

Specific compliance and audit workflows and reports

-

 Coming soon

100s of Integrations

EvaluAgent gives you access to hundreds of Integrations. Natively, via our API or through our friends at Zapier.

 
Scorebuddy
EvaluAgent
Native and non native CRM and live chat integrations with Zendesk, Freshdesk and many more

-

Native Salesforce Integration 

Selected plans

All plans

Upload individual call-recordings

Storage limited apply

Unlimited storage on all plans

Bulk-upload call recordings via SFTP

-

Unlimited storage on all plans

Real-time API
-

Don't just take our word for it.

EvaluAgent is trusted by customer service and sales teams of all shapes and sizes.

★★★★★

 

'Much better than our previous system.'

 

Jane McDonnell
Contact Centre Trainer at DSB.NET

★★★★★

 

'A great addition to our Quality Assurance program'

 

Karine Teaxier
Customer Service Manager at DM Companies

★★★★

 

'Does exactly what it says on the tin'

 

Darren Shelley
Head of Customer Transactions at YGH

★★★★

 

'EvaluAgent has made our managers lives so much easier.'

 

Rachael
CSC Trainer, Network Homes

★★★★★

 

'EvaluAgent are willing to go above and beyond for their clients'

 

Shakeel Shah
Smart Energy

★★★★

 

'EvaluAgent equals no more spreadsheets'

 

Bruce E.
Head of Service Desk, Mirus IT

★★★★

 

'Excellent Coaching and Development Tool'

 

Jill
Service Desk Manager, YHG

★★★★

 

'Excellent Quality Management System - Perfect for SMB's looking for centralised system'

 

James Sharp
Director at Ashbrook Trustees

★★★★

 

'Because the stats are so visible, it's provided Team Leaders with the added incentive of ensuring that they complete their evaluations on time.'

 

Freda Owusu
Head of Customer Contact Centre, Network Homes

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Please note: This feature comparison was last updated in June 2019 using publicly available information. EvaluAgent cannot guarantee its accuracy.