EvaluAgent is much more than just another quality scoring system. EvaluAgent is a quality assurance AND improvement platform.
Built by customer service experts, EvaluAgent offers features that are more powerful and flexible than Scorebuddy.
It only takes a few minutes to connect EvaluAgent with your existing systems, and what's more, EvaluAgent is the only Quality Assurance platform that includes a dedicated coach and feedback app to ensure your quality assurance programme is much more than a tick-box exercise.
We pride ourselves on offering our customers a highly innovative platform that's easy to use and quick to get started. More than just software, EvaluAgent is supported by a team of highly experienced and responsive subject matter experts.
|
Scorebuddy |
EvaluAgent |
---|---|---|
Web-based |
✓ |
✓ |
User-interface |
Difficult to use. |
Clean, fresh and simple. |
Help & Support |
Contact us form. |
In-App Tutorials, Videos and Live Chat . |
Product feedback & releases |
- |
Suggest ideas and upvote features with bi-weekly release cycles. |
When it comes to the basics, Scorebuddy has similar capabilities. However, we're told by users that EvaluAgent offers more flexibility if you'd like to replicate your existing approach or adopt the latest ideas. What's more, our customer-driven roadmap and bi-weekly release cycles mean we're delivering new features faster than anyone else in the market!
|
Scorebuddy |
EvaluAgent |
---|---|---|
Multi-channel Scorecard Builder |
✓ |
✓ Includes library of best practice templates |
Comprehensive scoring options |
✓ |
✓ |
Custom reporting tags & filters |
✓ |
✓ |
Automatic workload assignment |
- |
✓ |
Calibration |
✓ | ✓ |
In-App & email notifications and alerts |
Selected plans |
✓ Available on all plans |
Speech and text analytics |
- | Coming soon |
If you need a platform that enables you to use quality data to engage agents and drive improvement through effective feedback and coaching conversations, then EvaluAgent is the perfect alternative to Scorebuddy.
|
Scorebuddy |
EvaluAgent |
---|---|---|
Agent Coaching and Feedback |
- |
✓ |
Agent and Superior Dashboards |
Selected plans |
✓ Available on all plans |
Performance Management Features |
- |
✓ |
Specific compliance and audit workflows and reports |
- |
Coming soon |
EvaluAgent gives you access to hundreds of Integrations. Natively, via our API or through our friends at Zapier.
|
Scorebuddy |
EvaluAgent |
---|---|---|
Native and non native CRM and live chat integrations with Zendesk, Freshdesk and many more |
- |
✓ |
Native Salesforce Integration |
Selected plans |
✓ All plans |
Upload individual call-recordings |
Storage limited apply |
✓ Unlimited storage on all plans |
Bulk-upload call recordings via SFTP |
- |
✓ Unlimited storage on all plans |
Real-time API |
- | ✓ |
Director at Newstel GmbH
Head of Contact Centre at Network Homes
Contact Centre Trainer at DSB.NET
Head of Service Desk at Mirus IT
Customer Service Manager at Digital Ventures
Head of Customer Transactions at YGH
No credit card or billing details required. Paid plans start from as little as £10 per agent / per month.
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