Wondering how evaluagentCX compares to Scorebuddy?
While Scorebuddy is a good option for small contact centers with basic requirements, it lacks flexibility and essential capabilities like voice Auto-QA.
Whether you’re taking the first steps away from spreadsheets or looking to fully embrace AI, evaluagent gives your operation exactly what it needs to perform:
Seamless integration with your existing platforms
Auto-QA every channel, with optional human oversight
AI-powered insights from every interaction
Configurable automation, AI, reports and dashboards
Agent-focused tools to drive engagement
Secure redaction to ensure compliance and privacy
Read on to discover how evaluagentCX ourperforms Scorebuddy.
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Key differences: evaluagentCX vs Scorebuddy
Integrations
Multi-channel
AutoQA
Gamification
xNPS (Expected Net Promotor Score)
Redaction
evaluagentCX
Integrates with ANY customer management tool through a wide range of out-of-the-box options and open API.
True multi-channel coverage across calls, emails, chats, tickets, and chatbot conversations.
Auto-QA is fully client-configurable, not just a predictive score. It allows easy automation of existing manual scorecards for mid-market clients to drive actionable reporting, feedback, coaching, and training.
Gamified rewards and recognition.
Generative AI that predicts Net Promoter Scores across 100% of interactions.
Enables you to automatically redact customer sensitive data from the transcripts without compromising context.
Scorebuddy
Limited integrations, and integrating telephony services is challenging. Relies on WAV files and hyperlinks for uploads.
No voice Auto-QA available.
No customization, or ability to Auto-QA voice interactions.
Have the ability to build Kudos points which is the gamification platform, but has no overt links to rewards and redemption.
No xNPS.
No redaction.
Get an impartial perspective
Here’s some honest feedback from customers and prospects who have tried both platforms, or switched from Scorebuddy:
“With ScoreBuddy, we found that it’s a bit inflexible. You see, if we want to customize our scorecards, we have to submit tickets and wait for them to make the changes.”
“The reporting was terrible and there was no future kind of proofing when it comes to AI or whatever else it might be. We’ve been using them for probably the last five or six years.”
“Scorebuddy had no API link to Intercom and we had to manually upload calls from Intercom into the Scorebuddy platform to evaluate. It was an extremely manual process and led us to leaving the platform and actually reverting back to spreadsheets!”
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Experience evaluagentCX
You’re just a click away from starting your journey towards intelligent automation of insight, QA and improvement. With evaluagentCX as your AI-powered co-pilot, you can create unrivaled customer experiences.