evaluagentCX vs Scorebuddy

Wondering how evaluagentCX compares to Scorebuddy?

While Scorebuddy is a good option for small contact centers with basic requirements, it lacks flexibility and essential capabilities like voice Auto-QA.

Whether you’re taking the first steps away from spreadsheets or looking to fully embrace AI, evaluagent gives your operation exactly what it needs to perform:

  • Seamless integration with your existing platforms
  • Auto-QA every channel, with optional human oversight
  • AI-powered insights from every interaction
  • Configurable automation, AI,  reports and dashboards
  • Agent-focused tools to drive engagement
  • Secure redaction to ensure compliance and privacy

Read on to discover how evaluagentCX ourperforms Scorebuddy.

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Key differences: evaluagentCX vs Scorebuddy

  • Integrations
  • Multi-channel
  • AutoQA
  • Gamification
  • xNPS (Expected Net Promotor Score)
  • Redaction

evaluagentCX

  • Integrates with ANY customer management tool through a wide range of out-of-the-box options and open API.
  • True multi-channel coverage across calls, emails, chats, tickets, and chatbot conversations.
  • Auto-QA is fully client-configurable, not just a predictive score. It allows easy automation of existing manual scorecards for mid-market clients to drive actionable reporting, feedback, coaching, and training.
  • Gamified rewards and recognition.
  • Generative AI that predicts Net Promoter Scores across 100% of interactions.
  • Enables you to automatically redact customer sensitive data from the transcripts without compromising context.

Scorebuddy

  • Limited integrations, and integrating telephony services is challenging. Relies on WAV files and hyperlinks for uploads.
  • No voice Auto-QA available.
  • No customization, or ability to Auto-QA voice interactions.
  • Have the ability to build Kudos points which is the gamification platform, but has no overt links to rewards and redemption.
  • No xNPS.
  • No redaction.

Get an impartial perspective

Here’s some honest feedback from customers and prospects who have tried both platforms, or switched from Scorebuddy:

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Experience evaluagentCX

You’re just a click away from starting your journey towards intelligent automation of insight, QA and improvement. With evaluagentCX as your AI-powered co-pilot, you can create unrivaled customer experiences.