Use conversation analytics, ticket status and tags to automate QA and priorities training inventions. Plus, our latest enhancement now reduces APIs calls to keep everyone happy.

Get started with EvaluAgent for LiveChat in minutes. Import past chats, evaluate agent performance and run coaching sessions to help your team flourish.

Automatically fetch, prioritise and evaluate all your interactions from Verint Messaging and Verint Social (formally Conversocial) to deliver great digital experiences, consistently.