Product tours What’s it like to use EvaluAgent and help your agents Flourish? Select a tour below and see for yourself.
Featured Challenges Bridging the insights gap At evaluagent, we believe in leaving no stone unturned. That's why we analyze 100% of interactions – be it calls, emails, social media, web-chats, or even chatbots. Our mission? To uncover the hidden gems and potential pitfalls in process, policy, product, agent, and customer behaviors. Take the tour Featured Challenges Solving the QA quandary Dive into the world where your most critical interactions are not only monitored, but enhanced with automation. Our platform meticulously assigns, scores and provides feedback on every interaction, helping you use insights to consistently improve. 🚀 Take the tour Agent Engagement Community See how our Community feature helps you prioritize employee wellbeing by providing a safe space for sharing ideas and concerns, fostering an environment where employees feel valued and heard. Take the tour SMARTSCORE SmartScore Powered by ChatGPT! With just a click of the button, SmartScore will summarise the conversation for greater insight, automate the scoring of line items and provide AI-powered coaching tips to supercharge agent improvement. Take the tour SmartView SmartView Custom Dashboards! With this groundbreaking feature, you can now take control of your QA data like never before, gaining deeper insights and making data-driven decisions with ease. Take the tour General Tour Increase coverage and evaluate 4x faster See how quickly you can Integrate, Automate and Evaluate to increase coverage and deliver relevant feedback to your front-line teams… Take the tour Auto-QA Auto-QA; A high-level tour Save your team time by automating the scoring of clear, binary, outcomes that are being evaluated manually at the moment. Take the tour general tour Start measuring the right things Adopt a new QA framework or recreate your existing approach. See how to build and manage your own scorecards to make sure your agents are meeting the expected standard across every channel… Take the tour general tour Turn insight into performance improvement Close the loop between QA, Coaching and One-to-Ones. See how a centralised platform and connected workflows empowers teams to act on development opportunities and eliminate data silos for maximum visibility. Take the tour Automated Workflows Configure and schedule Automated Workflows Create automated work-queues to send high-priority conversations to your QA team automatically for deep-dives; based on tags, survey scores and Auto-QA topics. Decide how often to replenish work queues and let the platform do the rest. Take the tour Reporting KPI Performance Report View the quality performance for all of your operational areas from the top-level (business) throughout your organisational structure down to an individual agents' performance in just a few clicks! Take the tour Reporting Line-Item Performance Report Understand which areas of the customer experience are not meeting the expected standard across your scorecards so that you can develop more action-focused coaching and training intervention for those that need it. Take the tour Reporting Category Performance Report Monitor performance across business areas and grouped line items from across your scorecard using the category performance report. Take the tour Reporting Evaluator Performance Report Tracking the productivity and consistency of your quality assurance team is hard to do in a spreadsheet. We make it simple so you can more accurately plan resource, monitor consistency and keep a handle on Agent disputes across scorecards and date ranges. Take the tour Auto-QA Extract insight from every conversation with Topics and Themes Keywords, themes and topics are at the heart of Auto-QA. They can help you identify complaints, knowledge gaps and repeat contacts so you can prioritise evaluations and understand trends. In this tour, we’ll demonstrate how you can create your own conversation topics and use out-of-the-box “EvaluAgent Insights” to reveal the voice of your customer, their experience with your business and the people and processes that contribute to it. Take the tour Featured Auto-QA Take Quality Assurance to the next level with Auto-QA In this tour, we'll look at how to integrate with your CRM and gain 100% QA coverage across all channels to support your QA team deliver impactful feedback, coaching and training activity. Take the tour eLearning Supercharge personal development with EvaluAgent LMS More knowledgeable agents lead to a better experience for your customers. In this tour, experience the power of EvaluAgent’s built-in eLearning platform, with our interactive course builder and connected workflows which make lesson assignment a breeze. Take the tour Customer Surveys Quality + Customer Surveys See how EvaluAgent Integrated Surveys close the loop on internal quality scores and survey results. In this tour, we’ll demonstrate how easy it is to integrate your survey data and highlight some of the superpowers it unlocks; from smarter selections to demonstrating the correlation between QA scores and CSAT. Take the tour