Optimising costs and service levels can be a challenge and while investing in software may seem counter-intuitive, EvaluAgent is your secret sauce for increasing operational efficiency, productivity and customer satisfaction.
Ditch the spreadsheets and utilize technology to move away from the tedious tasks and hours of admin that are preventing you from focusing on continuous improvement.
With more insights and coverage across the conversations in your contact center, EvaluAgent makes it easier to identify the reasons for contact, the root causes of high AHT and helps you to prioritize cost-optimization projects without impacting first contact resolution and CSAT scores.
Delivering training can be costly, EvaluAgent’s eLearning tool makes it simple to efficiently coach, train and onboard new employees; reducing classroom time and service interruptions.
What’s more, with an Integrated LMS, EvaluAgent makes it faster to address knowledge gaps and costly mistakes.
and optimize your contact center.
Loved by teams and companies you know.
