Automation that truly supports agents.
Deliver highly targeted, semi-automated training and coaching programmes that improve both the agent and customer experience — keeping your agents engaged and motivated.
Leverage actionable insights and streamlined workflows to engage, support and enhance your team's performance with ease.
- AI-automated insights help you deliver relevant improvement actions, enhancing overall agent support.
- Leverage Agent Profiles to quickly access key performance metrics, feedback and actions.
- Dynamic reporting groups give you total flexibility with custom performance tracking, whether for new starters or a multi-site organisational structure.
- SmartView dashboards help you easily track the metrics and KPIs that matter to you.
Automatically retrieve WFM calendars to identify offline periods for development, through integrations like Injixo and Assembled.
- Schedule coaching sessions or 1-2-1 meetings directly from reports or specific evaluations.
- Manage long-term goals across multiple meetings with ease thanks to 1-2-1 Plans.
- Documented meetings, captured interactions, agreed-upon actions and participant acknowledgment provide a thorough HR paper trail.
Get started with best-practice meeting templates or build your own agendas to ensure 1-2-1s are consistent across the business.
- Create engaging training material with built-in online lessons, quizzes and learning paths.
- Integrated workflows simplify enrolment.
- Auto-trigger lessons to deliver proactive and personalised learning interventions when a pre-configured low-performance threshold is triggered.
Trusted by quality teams worldwide.
"evaluagent was one of the best decisions we've ever made as a company."
"Easy to set up, easy to use and every piece of MI you could ever want!"
"Excellent QA tool that comes with a reactive customer service team, what more do you need?"
Organisations already making it work.
Throughout Europe, North America and Asia-Pacific.
From the knowledge hub.
See EvaluAgent in action.
Your AI-powered QA and automated agent improvement co-pilot — using intelligence from every interaction to understand, elevate and differentiate your customer experience at scale.
