Knowledge Hub

Insights that drive action

Explore our library of free ebooks, templates and articles for insights that’ll help you level-up your customer experience.

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Editor's picks

From the power of transcription, to getting ready for AI-human teams, you can catch up on all the talks from our flagship event here.

Top reads

ARTICLE
Myth: I should implement real-time QA in my contact center

ARTICLE
How often you should review your scorecards: a process and timeline

RESEARCH
5 ways to use data to improve your customer experience

GUIDE
The ultimate guide to building a business case for QA contact center software

Popular downloads

Download some of our most popular ebooks and white papers.

How to get started with AI: A step-by-step guide for your contact center

Guide: How to level-up agent engagement for unrivaled CX

Voice: Its place in a multichannel world

Contact center insights to elevate customer and colleague experience

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Building a Quality Assurance program: key components and benefits of successful implementation

7 predictions for 2025: What does next year hold for the contact center?

Artificial intelligence for call centers: A guide to enhancing the customer experience

Product updates

Introducing: evaluation screens made simple

On demand: Contact Center Performance Summit

8 key takeaways from evaluagent’s 2024 Contact Center Performance Summit

How to choose a contact center QA platform

Product updates

Agent Profiles and 1-2-1 Plans: A new era of performance management

How to find the best contact center QA software

The future of customer service: top contact center automation trends

Contact Center Performance Summit: Meet your keynote speakers

Benefits and key features to look for in contact center QA software