Spot patterns, analyze trends, and share valuable customer intelligence across your business – with 100% coverage, evaluagentCX makes it easier than ever.
Your contact center houses a goldmine of information. evaluagentCX’s conversation intelligence uses AI to help you turn that insight into action. Understand what’s working, what needs attention, and start improving your customers’ experience today.
Reduce reliance on your contact center. With our conversation intelligence platform evaluagentCX, you can automatically identify contact drivers, customer intent, and opportunities for self-service or automation.
Go beyond unreliable surveys. evaluagentCX helps you understand how your customers really feel. Analyze customer sentiment, identify vulnerability and monitor customer reactions to new products, services, policies and processes in real-time.
Understand conversation complexity, repeat contacts, and how effective your team is at resolving customer queries with evaluagentCX’s proprietary xMetrics. Identifying problem areas has never been faster.
Create smarter Auto-QA workflows and automatically share insights across the organisation without any manual effort. From agent learning, to detecting compliance breaches, you’ll be on the path to better CX.
Get total visibility of interactions across every single channel and multiple languages.
Easily link all your data sources together for a single view of customer intelligence.
Customize summaries, reasons for contact, topics, and LLMs to focus on what matters to you.
Share insights directly to your marketing, operations, or analytics tools with ease using our API.
Leading contact centers are using Conversation Intelligence to drive performance, compliance, and customer satisfaction.
If you’re not one of them, this guide will get you up to speed, fast.
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