Integrations

Build your own Workforce Engagement Platform with the EvaluAgent Marketplace

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Ticketing and Helpdesks

Freshchat

Using Freshchat? Evaluate your Live Chat conversations faster than ever before with a side-by-side evaluation mode, and redaction to keep...
Call Recording

Freshcaller

Integrate EvaluAgent and Freshcaller in minutes to streamline your call evaluations, agent feedback and coaching.
Call Recording Contact Center As A Service Ticketing and Helpdesks

Puzzel

Using Puzzel? Get setup in minutes with our native integration for Puzzel Contact Center, Puzzel Ticketing and Puzzel Case Management.
Contact Center As A Service

Talkdesk

Streamline QA and Performance Improvement process with automation, analytics and playback conversations with our new side-by-side evaluation mode.
Call Recording

Aircall

We want to see your Contact Center flourish with our¬†integration for Aircall Our solution provides improved QA processes and valuable data...
Ticketing and Helpdesks

Intercom

Connect Intercom EvaluAgent in seconds with our native integration, configurable import rules and redaction to keep your IT team happy.
Contact Center As A Service Ticketing and Helpdesks

Kustomer

We want to see your Contact Center flourish with our¬†integration for kustomer Our solution provides improved QA processes and valuable data...
Call Recording

Redbox

Leverage your high-quality audio and screen captures from Red Box recorders to streamline your quality management processes and increase coverage.

API Integration

If we don't support your solution yet, you can still integrate your systems with the Evaluagent platform via our open API, either to import contacts or to access real-time data and reporting workflows into your own business systems. Check out our API documentation set.

Can't find what you're looking for?

If you're using a Contact-Center-As-A-Service or Call Recording tool that isn't listed here, please get in touch with our team. We may be able to help you on your journey