Integrations

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Featured
Call Recording Contact Center As A Service Customer Surveys Ticketing and Helpdesks

EvaluAgent for Zendesk

Use conversation analytics, ticket status and tags to automate QA and priorities training inventions. Plus, our latest enhancement now reduces...
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Featured
Call Recording Contact Center As A Service Ticketing and Helpdesks

EvaluAgent for Freshdesk

Automatically import tickets, tags and survey results from Freshdesk to banish repetitive admin from your QA processes.
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Injixo
Workforce Management (WFM)

Injixo

Connect Injixo with EvaluAgent to align workforce management and quality assurance processes, automate tasks and manage scheduling within your teams...
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Amazon Connect Integration
Call Recording Contact Center As A Service Live Chat

Amazon Connect

Automatically import calls and chats from Amazon Connect to banish repetitive admin from your QA processes.
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Ticketing and Helpdesks

Freshchat

Using Freshchat? Evaluate your Live Chat conversations faster than ever before with a side-by-side evaluation mode, and redaction to keep...
Call Recording

Freshcaller

Integrate EvaluAgent and Freshcaller in minutes to streamline your call evaluations, agent feedback and coaching.
Call Recording Contact Center As A Service Ticketing and Helpdesks

Puzzel

Using Puzzel? Get setup in minutes with our native integration for Puzzel Contact Center, Puzzel Ticketing and Puzzel Case Management.
Customer Surveys

Nicereply

Evaluate the right conversation with the right measures of success with our integration with Nicereply Maximise customer feedback, enhance your QA...
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Salesforce Quality Assurance Integration
Ticketing and Helpdesks

EvaluAgent for Salesforce

Discover integrated QA and Coaching for Salesforce
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Contact Center As A Service

Talkdesk

Streamline QA and Performance Improvement process with automation, analytics and playback conversations with our new side-by-side evaluation mode.
Call Recording

Aircall

We want to see your Contact Center flourish with our integration for Aircall Our solution provides improved QA processes and valuable data...
Ticketing and Helpdesks

Intercom

Connect Intercom EvaluAgent in seconds with our native integration, configurable import rules and redaction to keep your IT team happy.
Contact Center As A Service Ticketing and Helpdesks

Kustomer

We want to see your Contact Center flourish with our integration for kustomer Our solution provides improved QA processes and valuable data...
Call Recording

Redbox

Leverage your high-quality audio and screen captures from Red Box recorders to streamline your quality management processes and increase coverage.

API Integration

If we don't support your solution yet, you can still integrate your systems with the Evaluagent platform via our open API, either to import contacts or to access real-time data and reporting workflows into your own business systems. Check out our API documentation set.

API documentation

Can't find what you're looking for?

If you're using a Contact-Center-As-A-Service or Call Recording tool that isn't listed here, please get in touch with our team. We may be able to help you on your journey

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