About us

At EvaluAgent, we believe that Every Conversation Counts

For over 10 years, EvaluAgent have been helping contact centers across the globe to dramatically improve their Quality Assurance capabilities through our award-winning AI-powered Quality Assurance and Performance Improvement platform.

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EvaluAgent Founders

EvaluAgent was founded in 2012 by Jaime, Michelle and Alex. They were developing systems and processes for their global client base and their success gave them the confidence to start EvaluAgent and share those successes with a wider range of customers.

At the heart of that success is the fact that our founders have lived and breathed contact center excellence their whole careers. With a focus on QA, many well known brands such as ATOS, JET2, Vitality Insurance and Music Magpie have benefitted significantly from our solutions.

One thing that sets us apart from other players in the market is that our customers always come first. With a commitment to continuous development of our people, platform and services, we’re focused on remaining the leading provider of Quality Management and Performance Improvement solutions for contact centers.

Meet our Leadership team

Jaime Scott CEO & Co-Founder at EvaluAgent

Jaime Scott:

CEO & Co-Founder

Michelle Dinsmore EvaluAgent

Michelle Dinsmore:

Chief Revenue Officer & Co-Founder

James Marscheider EvaluAgent

James Marscheider:

Chief Commercial Officer

Garth Hinkel EvaluAgent

Garth Hinkel:

Chief Technical and Product Officer

Jayne Hart EvaluAgent

Jayne Hart:

Chief People Officer

EvaluAgent careers

Find out about working for EvaluAgent and view our current open roles.

View open roles