About us

At evaluagent, we believe that every conversation counts

evaluagent helps contact centers across the globe dramatically improve customer experience, thanks to our AI-powered automated QA and performance improvement platform.

Today’s customers demand the best. They want fast resolution, minimal wait times and outstanding customer service. The stakes are high, with customers abandoning brands that don’t meet expectations.

evaluagent was founded to help contact centers elevate and differentiate their customer experiences. In fact, we went one better, helping facilitate exceptional employee experiences too. That’s because we believe the two are intrinsically connected – happy agents provide great customer service.

So we developed our award-winning platform, evaluagentCX, to bridge the gap between the two. Our platform connects out-of-the-box, customizable and AI-driven insights from 100% of conversations to automated quality assurance and agent improvement. Ultimately, that allows humans to do what they do best: connect with customer and collaborate as a team.

Meet team evaluagent

Our mission

evaluagent’s founders – Jaime, Michelle and Alex – have decades of frontline experience in contact centers. It’s this, alongside ongoing conversations with our customers, that informs evaluagentCX’s development, and allows us to create a product that helps contact centers evolve, scale and improve.

It’s a vision that’s resonated with countless customers – including ATOS, JET2, Vitality Insurance and Music Magpie – as well as attracting $20 million worth of investment. It’s an exciting journey we’re on, as we strive to remain the leading provider of quality assurance solutions.

Meet our leadership team

Find out more about our leadership team by clicking on their photos below.

Jaime Scott CEO & Co-Founder at EvaluAgent

Jaime Scott

CEO & Co-Founder

Michelle Dinsmore EvaluAgent

Michelle Dinsmore

Chief Operations Officer & Co-Founder

James Marscheider EvaluAgent

James Marscheider

Chief Commercial Officer

Garth Hinkel EvaluAgent

Garth Hinkel

Chief Technical Officer

Jayne Hart EvaluAgent

Jayne Hart

Chief People Officer

Meet the team. EvaluAgent

Careers at evaluagent

Want to join our fast-growing team? Take a look at the roles we’re recruiting for.

View open roles