Fourteen years of making every conversation count.
We started evaluagent because we'd run contact centres ourselves and knew the gap between good intentions and consistent delivery. We're still here because we've never stopped closing it.
We've always believed the quality of a conversation reflects the health of a business.
For most of our history that meant evaluating human agents. We built deep expertise in what good looks like, what gets in the way of it, and how to close the gap systematically.
The contact centre is changing. AI agents are now handling real customer interactions — and the same questions that have always mattered still need answering. They just need answering about a different kind of agent.
Explore our platform
Built from the inside out.
evaluagent was founded in 2012 by Jaime Scott, Michelle Dinsmore and Alex Richards — three people who'd spent their careers running contact centres, managing quality teams, and watching good agents underperform because the systems around them weren't good enough.
The instinct behind everything they built: you can't improve what you can't see clearly. Fourteen years on, that hasn't changed.
The kind of company you can build a long-term relationship with.
Vendor decisions in this space carry real risk. We think the best evidence we can offer is the track record.
One platform. Every conversation. Every agent.
The tools to understand, evaluate and improve every customer interaction at scale — whether it's handled by a person or an AI.
Score every conversation, not just a sample.
AI-powered AutoQA extends quality coverage to 100% of interactions — without adding headcount or compromising on consistency.
Turn findings into improvement, not just reports.
Coaching tools that connect QA scores directly to targeted actions — so evaluation creates change, not just documentation.
Apply the same rigour to AI agents as human ones.
Observability tools that tell you whether your AI agents are accurate, compliant and effective — and where they're falling short.
Surface what's really happening across your operation.
Reporting and conversation intelligence that identifies trends, risks and opportunities before they become problems.
Structured evaluation built around your standards.
Configurable scorecards and QA frameworks that reflect how your organisation defines quality — not a generic template.
Insight that travels beyond the QA team.
Conversation intelligence that connects quality findings to business decisions — not just the team evaluating them.
Experienced operators running a focused business.
The people leading evaluagent have built, run and scaled customer experience operations. That background shapes everything — how we build the product, how we support customers, and how we think about quality.
A growing team of people who take quality seriously.
A growing, stable business backed by long-term investors and led by people who've spent their careers in this space. We hire for depth over speed — people who understand customer operations, care about getting things right, and want to build something that lasts.
If you're serious about quality, so are we.
Whether you're evaluating us as a supplier, exploring a partnership, or just want to understand where the category is heading — we're happy to have the conversation. No hard sell, no demo pressure. Just a straightforward discussion about whether we're the right fit.
