Empowered agents, happier customers.
If you want to deliver outstanding service and exceed customer expectations you need an engaged team. EvaluAgent supports you in empowering agents by helping them understand how to improve and fostering a culture of recognition.
Deliver a better employee and customer experience with tools designed to motivate agents at every stage of their journey.
- Build individual profiles where agents can personalise their experience and see a breakdown of earned points.
- Fuel friendly competition with leaderboards to see agent rankings.
- Engage with team-focused auctions for real-time bidding excitement, receiving instant notifications for added motivation.
- Drive engagement with ease — performance boards and engagement events can be aligned to your organisation’s goals for great ROI.
- Agents have easy access to performance insights, empowering them to see their growth and contribute to the team’s overall success.
- Personalised dashboards let agents customise to prioritise key metrics and targets for a focused approach.
- A diverse range of supportive resources — including feedback, coaching, meeting records, eLearning modules and quizzes — keeps agents actively engaged with improvements.
Encourage active participation in your QA programme with evaluagent’s intuitive appeals system that tracks changes to scores and trends. Agents can submit ideas, concerns and suggestions anonymously — real-time notifications and status tracking help managers stay organised, while agents feel heard. Top-down communication helps celebrate achievements and keep agents informed with virtual announcements.
Trusted by quality teams worldwide.
"evaluagent was one of the best decisions we've ever made as a company."
"Easy to set up, easy to use and every piece of MI you could ever want!"
"Excellent QA tool that comes with a reactive customer service team, what more do you need?"
Organisations already making it work.
Throughout Europe, North America and Asia-Pacific.
From the knowledge hub.
See EvaluAgent in action.
Your AI-powered QA and automated agent improvement co-pilot — using intelligence from every interaction to understand, elevate and differentiate your customer experience at scale.
