Easy to integrate, deploy and maintain.
Add best-of-breed automated agent improvement to your existing tech stack with ease.
Gain a holistic understanding of every interaction across all channels — with the security and infrastructure confidence your organisation demands.
As a platform agnostic solution, evaluagent offers both native and API-based integrations resulting in a quick and easy roll-out and without the need for major investment or IT assistance.
evaluagent supports multiple use cases, generating AI and logic based actionable insights from conversation intelligence that can be leveraged to drive product, marketing and business strategy, operational efficiencies and be tied directly to automated QA and agent improvement programs – all from a single platform. Customizable dashboards ensure any area of the business has real-time desktop access to the data that matters to them.
evaluagent has been developed by an expert team with decades of contact center experience, who truly understand the challenges businesses face and the outcomes they are looking to achieve with the platform.
With in-region data centers, ISO 27001 and Soc 2 Type II accreditations, security is built into the fabric of our products, team, infrastructure, and processes, so you can rest assured your data is safeguarded. evaluagent also provides out of the box and customizable redaction capabilities for both text based and audio data.
A blend of AI-driven insights and automation with manual oversight and intervention, enables businesses to harness the huge benefits of these technologies whilst retaining control.
Features such as the evaluagent testing console facilitate the testing of the quality of insight topics, line item prompts and guidelines prior to publication and human review of outputs are built into workflows and processes.
Trusted by quality teams worldwide.
"evaluagent was one of the best decisions we've ever made as a company."
"Easy to set up, easy to use and every piece of MI you could ever want!"
"Excellent QA tool that comes with a reactive customer service team, what more do you need?"
Organisations already making it work.
Throughout Europe, North America and Asia-Pacific.
From the knowledge hub.
See EvaluAgent in action.
Your AI-powered QA and automated agent improvement co-pilot — using intelligence from every interaction to understand, elevate and differentiate your customer experience at scale.
