Deliver great service at scale

Better understand customer interactions so you can deliver exceptional service, every time, to every caller – without losing your personal touch.

deliver great service at scale

Use each interaction to identify opportunities for agent improvement, boosting customer service with targeted training.

Our AI-driven, 100% conversation coverage guarantees every interaction is captured and analyzed, giving you the insights you need to highlight excellent service and pinpoint areas for improvement.

  • Set top-performing interactions as benchmarks for next-level service.
  • Identify training opportunities through automated interaction analysis.
  • Address customer demands effectively by continuously refining agent skills.

Using QA tools that celebrate, recognize, and gamify achievements at your contact center, we help you create a work environment where agents feel genuinely valued and motivated. Valued agents = improved customer experience.

AI can assist in automatically identifying areas where agents score low or fail evaluations allows for targeted interventions. Utilizing this insight, contact centers can implement focused training, eLearning courses, and lessons – even better if the solution automates this. 

Understanding customer reasons for contact at scale drives better processes, deflects demand from the contact center, and equips agents to handle common themes and meet customer expectations more effectively.

Continuous support is key to enabling scalable contact centers to deliver outstanding service. Our platform ensures that every agent has access to real-time feedback, actionable coaching, and personalized 1-to-1 sessions so they’ll have the insights they need to shine.

Product Tour: Bridging the insights gap

At evaluagent, we believe in leaving no stone unturned. That’s why we analyze 100% of interactions – be it calls, emails, social media, web-chats, or even chatbots. Our mission? To uncover the hidden gems and potential pitfalls in process, policy, product, agent, and customer behaviors.

evaluagentCX helps you to:

Passing the engagement test product tour

Discover evaluagentCX

Improve the quality of your sales and service interactions through automated agent improvement and engagement.

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Customer stories

Throughout Europe, North America and Asia-Pacific.

Further reading

Experience evaluagentCX

See your AI-powered QA and Automated Agent Improvement Co-Pilot that uses intelligence from every interaction to understand, elevate and differentiate your Customer Experience at scale.

Loved by teams and companies you know.