Deliver great service at scale
Better understand customer interactions so you can deliver exceptional service, every time, to every caller – without losing your personal touch.
Use each interaction to identify opportunities for agent improvement, boosting customer service with targeted training.
Every interaction counts
Our AI-driven, 100% conversation coverage guarantees every interaction is captured and analyzed, giving you the insights you need to highlight excellent service and pinpoint areas for improvement.
- Set top-performing interactions as benchmarks for next-level service.
- Identify training opportunities through automated interaction analysis.
- Address customer demands effectively by continuously refining agent skills.
Reward agent experience, improve customer satisfaction
Using QA tools that celebrate, recognize, and gamify achievements at your contact center, we help you create a work environment where agents feel genuinely valued and motivated. Valued agents = improved customer experience.
- Easily celebrate every agent’s success with rewards and badges.
- Encourage agents to voice their ideas, using their insights to boost your customer service operations.
- Inspire agents to excel every day to help them provide excellent service, to every customer, every time.
Address knowledge gaps with targeted training
AI can assist in automatically identifying areas where agents score low or fail evaluations allows for targeted interventions. Utilizing this insight, contact centers can implement focused training, eLearning courses, and lessons – even better if the solution automates this.
Understanding customer reasons for contact at scale drives better processes, deflects demand from the contact center, and equips agents to handle common themes and meet customer expectations more effectively.
Empower agents with continuous support
Continuous support is key to enabling scalable contact centers to deliver outstanding service. Our platform ensures that every agent has access to real-time feedback, actionable coaching, and personalized 1-to-1 sessions so they’ll have the insights they need to shine.
- Arm your agents with the insights they need to excel, offering real-time feedback that works.
- Automate coaching and targeted training sessions, including eLearning, to boost performance.
- Keep your agents motivated and focused on delivering outstanding service with continuous support and development opportunities.
Product Tour: Bridging the insights gap
At evaluagent, we believe in leaving no stone unturned. That’s why we analyze 100% of interactions – be it calls, emails, social media, web-chats, or even chatbots. Our mission? To uncover the hidden gems and potential pitfalls in process, policy, product, agent, and customer behaviors.
evaluagentCX helps you to:
Understand
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Understand the voice of your customer with 100% interactions analysed.
Enhance
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Enhance the agent experience with gamified recognition & rewards to drive elevated customer experiences.
Improve
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Improve performance with automated agent improvement to target knowledge gaps.
Support
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Improve agent support with ccess to performance data & seamless agent improvement workflows.
Platform
Discover evaluagentCX
Improve the quality of your sales and service interactions through automated agent improvement and engagement.
Take me there
Customer stories
Throughout Europe, North America and Asia-Pacific.
Further reading
Experience evaluagentCX
See your AI-powered QA and Automated Agent Improvement Co-Pilot that uses intelligence from every interaction to understand, elevate and differentiate your Customer Experience at scale.
Loved by teams and companies you know.
