Reveal where compliance has been missed… instantly!
With EvaluAgent, you can automatically analyze every call, email, live chat and ticket to detect instances where compliance measures have not been followed – without manually listening or searching every conversation.
Run focus coaching sessions to reduce non-compliance
Easily understand which agents are not following compliance regulations and use this insight to create coaching sessions to target those areas that are failing, improving agent performance and keeping your contact center secure.
Track interventions and remedial actions in a centralized repository
One centralized place for storing evaluations, coaching, feedback and one-to-one’s keeps it simple to retrieve evidence in the event of an audit.
Clearly demonstrate how you have approached and overcome knowledge gaps or resolved issues with everything easily available and securely documented.
“EvaluAgent was one of the best decisions we’ve ever made as a company.”
Jonas FandreyDirector at Newstel GmbH
"Easy to set up, easy to use and every piece of MI you could ever want!"
Phil HeighesHead of Operations at Etika
“Excellent QA tool that comes with a reactive customer service team, what more do you need?”
George MoffattQuality Specialist at Channable
“Amazing customer service and helped us meet our quality goals.”
Katharine McCarthyDirector at BFA Care
“Good quality system backed up by experienced and customer driven employees.”