The most refined AI-powered QM platform for Contact Centers

Built by customer experience experts, just like you

  • 100% Coverage

    Unlock actionable insight from every call, ticket, live chat and email with the power of Artificial Intelligence and Machine Learning.

  • Automate QA

    Increase the productivity of your QA by 285% with automated compliance checks and a streamlined evaluation experience.

  • Insight and Improvement

    Better agents = better customer experiences. Improve FCR, CSAT, QA and AHT with in-built feedback, coaching and eLearning.

  • Report Results

    Share operational performance, correlations between QA and CSAT, and the impact of training on agent development from a single source of truth.

Conversation Analytics

Conversation Analytics

Automate Quality and Compliance with AI

Evaluate every conversation using your own measures of success, and out-of-the-box EvaluAgent insights so you can understand your customers’ needs, better manage agents’ performance and prioritize training interventions based on 100% of your contact center conversations.

Quality Assurance

Quality Management 

Find the root cause, four times faster 

Evaluate the right conversations at least four times faster than a spreadsheet. Build custom scorecards, automatically send “evaluations to be completed” to inboxes of evaluators, and utilize real-time reports, calibration, agent appeals and feedback to help everyone flourish. 

coaching and one-to-ones

Turn insight into performance improvement

Provide agents with actionable feedback and support on their biggest development opportunities through structured one-to-ones and trackable, SLA-driven actions which eliminate data silos and a lack of visibility.

e-learning

Targeted training, created and assigned effortlessly

Resolve knowledge gaps, support personal development and manage compliance with an integrated learning management system. Put training on autopilot with SmartTriggers which auto-assigns relevant training courses as soon as continuous underperformance is spotted and Learning Paths to reduce the cost of onboarding.

Product tours

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Delivering success for more than a decade

Throughout Europe, North America and Asia-Pacific. 

Further reading

Take your first step towards Smart Quality

Reveal performance and actionable insights for every agent and customer experience.

Loved by teams and companies you know.