Call Centre Quality Assurance Software

evaluagentCX, your QA co-pilot

Laser focus your QA process with a seamless blend of AI, automation and human oversight. Uncover insights that drive agent improvements that have a measurable impact on customer experience.

Call Centre Quality Assurance Software
  • Automate workflows

    Automatically identify and routinely assign high-risk, must-monitor interactions.

  • Evaluate faster

    Speed up scoring with the help of AI and automation without losing human oversight.

  • out-of-the-box-topics

    Immediate value

    Replicate existing score-cards and use out-of-the-box Logic and AI automated QA line items.

  • Smartscore

    SmartScore

    Build and implement Unlimited Automated Line Items with SmartScore Customization.

A comprehensive co-pilot

Accelerate evaluations, minimize manual effort, and ensure a complete understanding of each interaction with the assistance of AI – all while maintaining control. 

 

Quality Assurance Software
evaluagentCX: The human touch, empowered by AI.
  • Boost productivity: Experience a 5-10x increase in productivity while maintaining control over your QA processes
  • Out-of-the-box logic and AI line items: Ready-to-use automated line items – no setup necessary
  • Speed up scoring: Line items are automatically scored, along with a rationale and AI coaching tips, allowing you to review insights before sharing with the team
  • Tailored line items with SmartScore: Unlock more insights with an array of customizable, automated line items to score in areas unique to your operation
Call Centre Quality Assurance
Automation that uncovers must-monitor interactions effortlessly.  
  • Focused QA assignment: Configure the platform to automatically assign conversations to evaluators based on criteria determined by you 
  • Agent and evaluator quotas: Set specific quotas for agents and evaluators to ensure balanced workload distribution 
  • Workload replenishment: Determine the frequency of workload replenishment to maintain a consistent QA process 
  • Ensure consistency and fairness in QA: Harness Check-the-Checker workflows for independent blind-scoring, comparing results, generating reports, and tracking variations for a transparent evaluation process 
Quality Assurance Software
Enjoy unparalleled flexibility, designed to meet your unique needs.
  • Seamless scorecard management: Effortlessly replicate your existing scorecard, or build custom ones with ease 
  • Enhanced compliance monitoring: Introduce Auto-Fails for high-risk items 
  • Efficient evaluation experience: Streamline evaluations with a built-in Call Player and Ticket Viewer all in a user-friendly interface 
Solving the QA Quandary Product Tour
Product tour

Solving the QA quandary

Dive into the world where your most critical interactions are not only monitored, but enhanced with automation. Our platform meticulously assigns, scores and provides feedback on every interaction, helping you use insights to consistently improve. 🚀

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Customer stories

Throughout Europe, North America and Asia-Pacific.

Further reading on Quality Assurance

Experience evaluagentCX

See your AI-powered QA and Automated Agent Improvement Co-Pilot that uses intelligence from every interaction to understand, elevate and differentiate your Customer Experience at scale.

Loved by teams and companies you know.