Quality Assurance

Evaluate the right conversations… 4 times faster!

Move away from spreadsheets, data silos and time-consuming admin. EvaluAgent gets you to the root cause faster.

  • Automate workflows

    Eliminate selection bias and increase productivity by 285%.

  • Evaluate faster

    Evaluate 4x faster with everything you need in one view.

  • Contextual feedback

    Increase the quantity and quality of feedback to drive improvement.

  • Engage agents

    QA leaderboards, appeals and notifications ensure agents play an active part in the process.

Everything you need for quality assurance

Completely customizable to match the needs of every contact center.

Call Center Quality Assurance

Product tours

What’s it like to use EvaluAgent and help your agents Flourish? Come and take a tour and see for yourself.

Take a tour now

Customer stories

Throughout Europe, North America and Asia-Pacific.


Further reading

Take your first step towards Smart Quality

Reveal performance and actionable insights for every agent and customer experience.

Loved by teams and companies you know.