Extract insight from every conversation with Topics and Themes
Keywords, themes and topics are at the heart of Auto-QA. They can help you identify complaints, knowledge gaps and repeat contacts so you can prioritise evaluations and understand trends.
In this tour, we’ll demonstrate how you can create your own conversation topics and use out-of-the-box “EvaluAgent Insights” to reveal the voice of your customer, their experience with your business and the people and processes that contribute to it.
Take the tour