Tour evaluagentCX

What’s it like to use evaluagentCX to improve the quality of your sales and service interactions through automated agent improvement and engagement? Select a tour below and see for yourself.

Bridging the insights gap in Quality Assurance

Reduce manual effort, enjoy unlimited insight

At evaluagent, we believe in leaving no stone unturned. That's why we analyze 100% of interactions – be it calls, emails, social media, web-chats, or even chatbots. Our mission? To uncover the hidden gems and potential pitfalls in process, policy, product, agent, and customer behaviors.

Solving the QA Quandary 2

Scale quality with AI and automation

Dive into the world where your most critical interactions are not only monitored, but enhanced with automation. Our platform meticulously assigns, scores and provides feedback on every interaction, helping you use insights to consistently improve. 🚀

Passing the engagement test product tour

Minimize Team Leader admin

Discover how our intuitive reports swiftly identify agents needing help, and how coaching and training seamlessly integrate with Workforce Management systems for efficient scheduling. Plus, all HR records are neatly centralized, simplifying management and enhancing compliance.

Addressing-the-Improvement-Issue PrODUCT tOUR

Motivate and engage your agents

Engagement is the key to a thriving team, and we understand this deeply. Let's explore how our tools and features actively foster a more connected, motivated, and productive workforce. From personalized feedback systems to engaging gamification strategies, we've designed every aspect to not just meet, but exceed the engagement needs of your agents.

Enjoy a multilingual interface

Hola! Bonjour! Ciao! Multilingual support is here. Now, global contact centers can interact with evaluagentCX in their preferred language, as well as benefiting from auto-detected or preset transcription capabilities, powered by Deepgram. Enjoy greater accessibility, QA accuracy and more – discover more in our product tour.

Help agents develop with our LMS

Supercharge your agent development! Get up close to evaluagent’s built-in eLearning platform, and see our interactive course builder and connected workflows in action.

Export conversation data with ease

Export your conversation data – including sentiment, xNPS, Insight topics, and much more – into third-party Business Intelligence tools to drive transformation across your business!

Streamline your QA processes

Save tons of time on your QA by autopublishing AI evaluations and assessing interactions against multiple scorecards. Consistency and accuracy across your contact center is just a click away.