White Paper

Using contact center insights to elevate customer and colleague experience 

CCMA’s latest research, supported by evaluagent, takes a candid look at how contact centers and their leaders are using data to drive improvement. From the typical obstacles they’ve faced, to identifying where the opportunities lie, this white paper features expertise from renowned global brands including LEGO, Atom Bank, Estee Lauder and BUPA.   

This research covers:

  • The difficulties contact centers face in getting on top of data  
  • Ideas for how to leverage your own data 
  • What lies ahead in the future 

Download your copy today to get inspired for your own data insight strategy.

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