Quality Assurance & Improvement platform for Contact Centers

With EvaluAgent you’ll be able to evaluate every conversation across all channels to coach, train, and motivate your agents for consistently outstanding customer experiences.

Because we know that… Every Conversation Counts.

Free trial Book a demo

Loved by teams and companies you know.

  • 100% coverage

    Reveal performance and actionable insights for every agent and customer experience with EvaluAgent's Auto-QA add-on.

  • Build smarter teams

    Automated workflows improve the efficiency of your QA team whilst our risk-based approach ensures coaching activity is focused.

  • icon Identify

    Business intelligence

    EvaluAgent’s fully integrated reporting suite and improvement workflows enable team leaders and coaches to turn insight into improvement actions.

  • Scale-ready

    EvaluAgent grows with your contact center. Start with Quality Assurance and trial any of our add-on features only when you’re ready to do so.

The most connected Quality Assurance & Improvement platform​ for contact centers

Best in class, feature-rich automated workflows fully integrated with your existing work tools

Because great EX = great CX

We understand the different requirements you and your team might have when choosing a new platform. That’s why we’ve made it easier for you to choose a solution based on your job role. We’re consistently recognised by G2 as the easiest QM and Improvement platform to use, now find out why.

Customer experience solutions for all

Customer stories

Delivering success for more than a decade throughout Europe, North America and Asia-Pacific. Find out more with our case studies

Guide

The Essential Guide to Conversation Analytics

We wrote The Essential Guide to Conversation Analytics because we’ve seen too many organisations miss out on the benefits of Conversation Analytics over the years.

Download now

Further reading

Take your first step towards Smart Quality

Reveal performance and actionable insights for every agent and customer experience.