It’s QA, but not as you know it
Find your focus with clear, objective insights from AI-powered conversation intelligence and automated QA.
Book a demo Tour evaluagentCX
Automate your scorecards and unlock insights in just 7 days
Start delivering value quickly thanks to seamless integration to your existing tech stack, an intuitive UI and access to insightful dashboards and reports.
Automate Quality Assurance
It’s easier than ever to stay ahead of growing demand. Auto-QA every interaction with fully customizable AI scorecards, then automatically surface top-priority conversations for optional human review.
Find hidden insights
Get insights from every interaction, across every channel. Uncover patterns, predict trends, and stay ahead in CX – then seamlessly share these game-changing insights across your business.
Improve agent performance
Create better customer experiences by supporting your agents. Achieve consistent scoring and reporting across all channels with objective insights that improve both human and digital agent performance.
Increase agent engagement
Help agents grow with fair and unbiased evaluations. Provide timely, personalized feedback that gives agents a clear development path and build a culture of recognition and reward with gamification.
Fast and measurable ROI, proven by existing clients
10x faster
identification of FCR issues
19% uplift
in client’s written business
6% rise
in sales conversion rates
21% drop
in inbound interactions
Because great EX = great CX
We understand the different requirements you and your team might have when choosing a new platform. That’s why we’ve made it easier for you to choose a solution based on your job role. We’re consistently recognised by G2 as the easiest QM and Improvement platform to use, now find out why.
Contact Center Lead
See how 100% interaction coverage can help you save time, take action and improve key sales and service metrics.
Head of QA
Take control of AI and automation with objective, reliable data and reporting for complete insight management.
Team Leader
Save time with detailed recommendations that help you see fast results and get recognized for improvements.
Contact Center Agent
Change the way your agents see quality with rewards and recognition based on objective, unbiased analysis of all interactions.
evaluagentCX solves your biggest contact center challenges
See evaluagentCX in action
Discover how AI-powered QA and automated agent improvement could work for you. Take a self-guided tour around the platform, or get booked in with one of our expert team for a tailored approach.
Loved by teams and companies you know
