EvaluAgent provides everything you need to evaluate, coach and engage agents.

All from one cloud-based platform. No spreadsheets required.
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Theall-in-oneplatform for teams of any size.

Improve quality, coaching and compliance by engaging your customer service teams.

Because we all know that Happy Staff = Happy Customers.

Evaluate & Engage

Build unlimited scorecards and start to evaluate interactions across every contact channel. Send results and feedback to agents in real-time and watch as they become more engaged and capable of delivering a superior customer experience.

Report & Audit

Generate intuitive reports with just one-click. Quickly identify which agents, behaviours or processes need more attention. Use EvaluAgent to demonstrate your impact and reduce compliance breaches.

Coach & Improve

Identify opportunities for improvement, build coaching forms and coach agents with both customer and compliance in mind. Develop a culture of learning that leads to employee engagement and better conversations.

Try EvaluAgent for free with no commitment.

No credit card required.
  • Try it free
  • Arrange a demo

Plays nicely with your existing systems.

Speed up the evaluation process, remove selection bias and bring together your data sources. EvaluAgent works as an independent platform or integrates with your favourite systems. Natively, or via an open-API.

Discover more

Plays nicely with your existing systems.

Speed up the evaluation process, remove selection bias and bring together your data sources. EvaluAgent works as an independent platform or integrates with your favourite systems. Natively, or via an open-API.

Discover more

Plays nicely with your existing systems.

Speed up the evaluation process, remove selection bias and bring together your data sources. EvaluAgent works as an independent platform or integrates with your favourite systems. Natively, or via an open-API.

Discover more

Plays nicely with your existing systems.

Speed up the evaluation process, remove selection bias and bring together your data sources. EvaluAgent works as an independent platform or integrates with your favourite systems. Natively, or via an open-API.

Discover more

Plays nicely with your existing systems.

Speed up the evaluation process, remove selection bias and bring together your data sources. EvaluAgent works as an independent platform or integrates with your favourite systems. Natively, or via an open-API.

Discover more

Plays nicely with your existing systems.

Speed up the evaluation process, remove selection bias and bring together your data sources. EvaluAgent works as an independent platform or integrates with your favourite systems. Natively, or via an open-API.

Discover more

Plays nicely with your existing systems.

Speed up the evaluation process, remove selection bias and bring together your data sources. EvaluAgent works as an independent platform or integrates with your favourite systems. Natively, or via an open-API.

Discover more

Plays nicely with your existing systems.

Speed up the evaluation process, remove selection bias and bring together your data sources. EvaluAgent works as an independent platform or integrates with your favourite systems. Natively, or via an open-API.

Discover more
A growing selection of integrations
with many more coming soon

Enterprise-level security.

Delivered in partnership with Amazon Web Services, Google Cloud and Twilio.
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100% GDPR Compliant.
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No storage limits.
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99.9% Uptime.
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Regional Hosting Available.
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Reg Dutton Customer Success Manager

More than just great software.

You don't have to go it alone - our team will walk you through everything. From building an effective scorecard to improving agent engagement, our experienced customer success team will be on hand every step of the way.

Here’s a small taste of our latest resources:

Latest webinar
Upcoming webinar
Lastest webinar: Wednesday 20th March

In this latest webinar, we were joined by CX and Analytics expert, Keir Woolhouse, to discuss the future of Quality Assurance.

To learn more, watch the recording.

Past webinars
Calibration Webinar - v2
The 6 Common Challenges with Calibration

...and how to overcome them.

Watch the recording of our latest Webinar Wednesdays where subject matter expert, Reg Dutton shares his top tips on popular topics.

Most Popular eBook
Quality Assurance Guide
The Ultimate Guide to Call Centre Quality Assurance.

Improve your Quality Monitoring process in six easy steps with this free eBook.

Try EvaluAgent for free

With everything you need to evaluate, coach and engage agents, plus a support team on-hand to help, taking quality to the next level has never been easier.

  • Try it free
  • Arrange a demo
*No credit card required
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We're delivering an ROI for clients of all shapes and sizes.

Atos
Santander
Paybreak
Deakin University
DM Companies
Ford