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EvaluAgent integrates easily with all major CRM, WFM, telephony, call recording and ticket management systems including:
Answer a few simple questions and learn where you are on your journey to Smart Quality, and we'll provide you with personalised recommendations for how to take your QA to the next level.
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Mitigate risk by unifying customer feedback, performance data and text analytics to quickly identify conversations that require your attention.
Free your QA team to generate actionable insight. Encourage colleagues to review their performance and interact with feedback, One-to-Ones and actions.
Generate reports your business will act on. Demonstrate ROI by plotting how your QA efforts increase efficiency, sales and both customer and employee satisfaction.
“EvaluAgent is the most holistic Quality Assurance Platform on the market today.”
Head of Contact Centre at Network Homes
Head of Customer Service at Digital Ventures
Head of Customer Transactions at YGH
Head of Service Desk at Mirus IT
Director at Newstel GmbH
Compliance Manager at Eversmart
Customer Service Quality Assurance Manager
Handle conversations more efficiently so you need fewer employees as you grow.
Identify errors that lead to avoidable repeat contacts and take action to correct them.