Quality Assurance is vital to your business. Yet, you may still rely on paper records, spreadsheets, a clunky old database or that very nice enterprise solution that has so many reports, your team leaders don’t know where to start...
...And now, you’re in a constant battle with agents and senior management who consider your quality scores inaccurate and your feedback unfair...
You’re not alone! We’ve felt your pain, and we have the solution.
EvaluAgent® increases customer satisfaction by helping agents to improve customer-focused interaction skills and behaviours.
EvaluAgent® delivers more efficient and effective interactions that lead to fewer repeat contacts; enabling your contact centre to reduce costs and make better use of your resources.
EvaluAgent® improves employee engagement by providing tools, working practices and personalised desktop information that combine to empower, and motivate agents to take control of their own performance.
EvaluAgent® removes the need for spreadsheet and improves the efficiency of quality management through highly intuitive workflows and engaging reports.
EvaluAgent® produces robust risk and compliance reporting to help you reduce risk, reduce complaints, and demonstrate the fair treatment of customers to shareholders and regulators.
Actively used by some of the worlds largest outsourcers, EvaluAgent® includes all the features you would expect; plus a number of innovations to meet the specific needs of Business Process Outsourcers.
Risk and regulatory compliance are often the toughest challenges to address in the contact centre. EvaluAgent helps you improve performance, ensure compliance and avoid costly mistakes.
Actively used by banks, fund managers, credit providers, and insurers, EvaluAgent® includes all the features you would expect, plus a number of innovations to address regulatory requirements.