Contact center quality assurance software

Turn every customer interaction into a competitive advantage

Use AI-powered QA and Conversation Intelligence to uncover what’s broken, fix it fast, and deliver a CX your competitors can’t match.

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Three powerful products designed to supercharge your CX

Available separately, better together.

Real-time QA

Support your agents in-the-moment with live scorecards and automated wrap notes that save time and ensure consistency.

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Auto-QA & improvement

A seamless blend of AI, automation and human oversight that puts a laser focus on QA, and enhances agent improvement.

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Conversation intelligence

Apply AI and speech analytics to quickly surface actionable insights from every customer interaction, on every channel.

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Turn insight into impact with evaluagent

6x faster

time to evaluate
19% uplift

in sales
3% increase

in first-contact resolution
21% drop

in call volume

Built for performance. Trusted at scale.

Powering leading contact centers in regulated and fast-paced industries.

E GAS & ELECTRICITY

“A tool such as evaluagent plays a vital role in empowering our quality and coaching, especially when it comes to helping agents manage and resolve potential customer concerns before they become official complaints.”

– Tracy James, Quality and Compliance Manager

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CLICKD SOLUTIONS

“With evaluagent it’s not just about the digital platform. It’s as much about the quality of the people – they take QA seriously, and they’re completely committed to helping CLICKD achieve for our clients through a QA engine that is accessible and always delivers useful, tangible insights.”

– Neil Coleman, Managing Director

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Improving CX can be complex.
Choosing the right software shouldn’t be.

From support to ease of use, evaluagent is consistently recognised as a leader in Quality Assurance, Conversation Intelligence and Speech Analytics.

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Built by QA and insight specialists

We’ve lived your pain
The result? Tech that’s simple to use, scales with you, and gets results faster than anyone else.
We do more than score
evaluagent goes beyond QA – from automatic coaching plans and real-time performance management, to powerful actionable insights, we help teams act, not just report.
You’re different – so are our workflows
Full automation? Manual QA? Something in between? Our configurable workflows meet you where you are — and evolve with you, not against you.

And with an award-winning Customer Success team alongside decades of operational and strategic experience, it’s not just software you’re getting. You’ll see value in days, not quarters.