EvaluAgent | Call Centre Quality Assurance and Compliance Software

Theall-in-oneplatform for teams of any size.

Improve quality, coaching and compliance by engaging your customer service teams.

Because we all know that Happy Staff = Happy Customers.

Evaluate & Engage
Report & Audit
Coach & Improve

Evaluate & Engage

Build unlimited scorecards and start to evaluate interactions across every contact channel. Send results and feedback to agents in real-time and watch as they become more engaged and capable of delivering a superior customer experience.

Report & Audit

Generate intuitive reports with just one-click. Quickly identify which agents, behaviours or processes need more attention. Use EvaluAgent to demonstrate your impact and reduce compliance breaches.

Coach & Improve

Identify opportunities for improvement, build coaching forms coach and agents with both customer and compliance in mind. Develop a culture of learning that leads to employee engagement and better conversations.

Plays nicely with your existing systems.

Speed up the evaluation process, remove selection bias and bring together your data sources. EvaluAgent works as an independent platform or integrates with your favourite systems. Natively, or via an open-API.

Plays nicely with your existing systems.

Speed up the evaluation process, remove selection bias and bring together your data sources. EvaluAgent works as an independent platform or integrates with your favourite systems. Natively, or via an open-API.

Plays nicely with your existing systems.

Speed up the evaluation process, remove selection bias and bring together your data sources. EvaluAgent works as an independent platform or integrates with your favourite systems. Natively, or via an open-API.

Plays nicely with your existing systems.

Speed up the evaluation process, remove selection bias and bring together your data sources. EvaluAgent works as an independent platform or integrates with your favourite systems. Natively, or via an open-API.

Plays nicely with your existing systems.

Speed up the evaluation process, remove selection bias and bring together your data sources. EvaluAgent works as an independent platform or integrates with your favourite systems. Natively, or via an open-API.

Plays nicely with your existing systems.

Speed up the evaluation process, remove selection bias and bring together your data sources. EvaluAgent works as an independent platform or integrates with your favourite systems. Natively, or via an open-API.

Plays nicely with your existing systems.

Speed up the evaluation process, remove selection bias and bring together your data sources. EvaluAgent works as an independent platform or integrates with your favourite systems. Natively, or via an open-API.

Plays nicely with your existing systems.

Speed up the evaluation process, remove selection bias and bring together your data sources. EvaluAgent works as an independent platform or integrates with your favourite systems. Natively, or via an open-API.

A growing selection of integrations

with many more coming soon

Here’s a small taste of our latest resources:

Upcoming

Upcoming webinar

Upcoming webinar: Wednesday 20th March

In this live webinar, we'll be joined by CX and Analytics expert, Keir Woolhouse, to discuss the future of Quality Assurance.

Join us at 2 pm (GMT) on Wednesday 20^th March.

Past webinars

Calibration Webinar - v2

The 6 Common Challenges with Calibration

...and how to overcome them.

Watch the recording of our latest Webinar Wednesdays where subject matter expert, Reg Dutton shares his top tips on popular topics.

Watch recording

Most Popular eBook

Quality Assurance Guide

The Ultimate Guide to Call Centre Quality Assurance.

Improve your Quality Monitoring process in six easy steps with this free eBook.