Is your Quality Assurance broken?

EvaluAgent provides everything you need to evaluate, coach and improve the performance of your front-line.

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Ditch the spreadsheets!

Up to 70% of teams are relying on spreadsheets to manage their quality and coaching. But now there's a better way...

EvaluAgent is a cloud-based quality and improvement platform that enables you to score customer-interactions, produce detailed reports, and quickly highlight opportunities for improvement; in record time and all in one place.

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Recommended by people like you…

“EvaluAgent was one of the best decisions we’ve ever made as a company”
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Jonas Fandrey

Director at Newstel GmbH

'EvaluAgent's clear dashboard is helping us drive the right advisor behaviours'
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Freda Owusu

Head of Contact Centre at Network Homes

'EvaluAgent are willing to go above and beyond for their clients'
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Shakeel Shah

Compliance Manager at Eversmart

'EvaluAgent equals no more Spreadsheets'
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Bruce Evison

Head of Service Desk at Mirus IT

"A great addition to our Quality Assurance program"
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Karine Teixera

Customer Service Manager at Digital Ventures

'Does exactly what it says on the tin'
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Darren Shelley

Head of Customer Transactions at YGH

Watch EvaluAgent in action.

The most connected Quality and Coaching platform.

Speed up the evaluation process, remove selection bias and bring together your data sources. EvaluAgent works as an independent platform or integrates with your favourite systems. Natively, or via an open-API.

See our Integrations
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Unlimited Client Success As standard

You don't have to go it alone - our team will walk you through everything.

From building an effective scorecard to improving agent engagement, our experienced customer success team will be on hand every step of the way.

EvaluAgent provides everything you need to evaluate, coach and engage your customer service and sales teams, so why wait?
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