EvaluAgent | Call Centre Quality Assurance and Compliance Software

Our Quality Assurance Platform helps Contact Centres like yours to optimize customer, agent and user experience to ultimately thrive.

EvaluAgent - Every Conversation Counts.

A smarter route to superior customer experience

Identify
Empower
Inform

Identify the conversations that matter

Mitigate risk by unifying customer feedback, performance data and text analytics to quickly identify conversations that require your attention.

Integrate and fetch conversations, survey results and performance data into the most connected QA & improvement platform on the market.
Auto-score 100% of calls, emails and chat sessions to highlight CX and compliance breaches.
Build your own signals and filters to send conversations to your QA team for deep-dive evaluation and root-cause analysis.

Empower your teams to deliver great conversations

Free your QA team to generate actionable insight. Encourage colleagues to review their performance and interact with feedback, One-to-Ones and actions.

Build flexible, multi-channel scorecards to identify the root cause of issues.
Review, playback, score and annotate multi-channel conversations in one place.
Configure and send real-time alerts and feedback to colleagues.
Schedule, manage, record and track One-to-One meetings and actions.
Trigger e-learning exercises.

Inform your business

Generate reports your business will act on. Demonstrate ROI by plotting how your QA efforts increase efficiency, sales and both customer and employee satisfaction.

View survey results, quality and performance data on a single dashboard.
Quickly filter and view performance at any organisational level or customised grouping of agents.
Access intuitive reports designed to help agents, team leaders and coaches pinpoint opportunities for improvement.
Analyse the root cause of service and product issues.