Let your agents flourish2

The efficient and effective Quality Assurance & Performance Improvement platform for Contact Centres, powered by AI.

Now you can Auto-QA every call, ticket and live chat with the power of Conversation Analytics.

Arrange a demo Conversation Analytics


EvaluAgent integrates easily with all major CRM, WFM, telephony, call recording and ticket management systems including:




Where are you on your QA journey?

Try our interactive Maturity Tool.

Answer a few simple questions and learn where you are on your journey to Smart Quality, and we'll provide you with personalised recommendations for how to take your QA to the next level.

Try our QA Maturity Tool


Exploring - Quality Assurance Maturity / Developing - Quality Assurance Maturity / Adapting - Quality Assurance Maturity / Growing - - Quality Assurance Maturity / Blooming - - Quality Assurance Maturity


A smarter route to superior customer experience

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Identify the conversations that matter

Mitigate risk by unifying customer feedback, performance data and text analytics to quickly identify conversations that require your attention.

  • Integrate and fetch conversations, survey results and performance data into the most connected QA & improvement platform on the market.
  • Auto-score 100% of calls, tickets, emails and chat sessions to highlight CX and compliance breaches.
  • Build your own signals and filters to send conversations to your QA team for deep-dive evaluation and root-cause analysis.

Empower your teams to deliver great conversations

Free your QA team to generate actionable insight. Encourage colleagues to review their performance and interact with feedback, One-to-Ones and actions.

  • Build flexible, multi-channel scorecards to identify the root cause of issues.
  • Review, playback, score and annotate multi-channel conversations in one place.
  • Configure and send real-time alerts and feedback to colleagues.
  • Schedule, manage, record and track One-to-One meetings and actions.
  • Trigger e-learning exercises.

Inform your business

Generate reports your business will act on. Demonstrate ROI by plotting how your QA efforts increase efficiency, sales and both customer and employee satisfaction.

  • View survey results, quality and performance data on a single dashboard.
  • Quickly filter and view performance at any organisational level or customised grouping of agents.
  • Access intuitive reports designed to help agents, team leaders and coaches pinpoint opportunities for improvement.
  • Analyse the root cause of service and product issues.

See what our clients have to say...


“EvaluAgent is the most holistic Quality Assurance Platform on the market today.”

Chris Eisdorfer President & Co-Founder of ECE Outsourcing

EvaluAgent's clear dashboard is helping us drive the right advisor behaviours
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Freda Owusu

Head of Contact Centre at Network Homes

A great addition to our Quality Assurance program
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Karine Teixera

Head of Customer Service at Digital Ventures

EvaluAgent does exactly what it says on the tin
Star Star Star Star Star

Darren Shelley

Head of Customer Transactions at YGH

EvaluAgent equals no more Spreadsheets
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Bruce Evison

Head of Service Desk at Mirus IT

EvaluAgent was one of the best decisions we’ve ever made as a company
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Jonas Fandrey

Director at Newstel GmbH

EvaluAgent are willing to go above and beyond for their clients
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Shakeel Shah

Compliance Manager at Eversmart

I can't recommend this platform enough
Star Star Star Star Star

Sonia Ferreira

Customer Service Quality Assurance Manager

Why EvaluAgent?

We’ll help you deliver benefits that positively impact your bottom line...


Supercharge QA productivity

Cut admin overheads and generate insight the business will act on.

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Deliver operational savings

Handle conversations more efficiently so you need fewer employees as you grow.

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Stop contracts-1

Stop repeat contacts

Identify errors that lead to avoidable repeat contacts and take action to correct them.

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Losing customers-1

Stop losing customers

Create memorable experiences that keep customers coming back.

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Take your first step towards Smart Quality...

Request a free trial Arrange a demo