Quality Assurance is vital to your business. Yet, you may still rely on paper records, spreadsheets, a clunky old database, or that very nice enterprise solution that has so many reports, your team leaders don’t know where to start...
...And now, you’re in a constant battle with agents and senior management who consider your quality scores as inaccurate and your feedback as unfair...
You’re not alone! We’ve felt your pain, and we have the solution.
After years of managing contact centres and developing quality management solutions for blue chips and global outsourcers, we know our software includes all the features that team leaders, quality managers, coaches need to get the job done...
...but we’re recognised for our customer support as much as our software. With a wealth of experience and a consultative approach, we’ll help you to re-invigorate your quality framework and achieve your goals.
Suitable for Contact Centre Managers, Operations Directors, Business Development Directors, Heads of Quality Assurance and Heads of Compliance & Risk - this free event is not to be missed!
Note, passes are limited so please register now to avoid any disappointment.
