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Evaluate, coach and engage your agents

with Call Centre Quality Monitoring Software that does more than score

Not just a tick in the box!

Quality Assurance is vital to your business. Yet, you may still rely on paper records, spreadsheets, a clunky old database or that very nice enterprise solution that has so many reports, your team leaders don’t know where to start...

...And now, you’re in a constant battle with agents and senior management who consider your quality scores inaccurate and your feedback unfair...

You’re not alone! We’ve felt your pain, and we have the solution.

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EvaluAgent® is trusted by people like you

 

 

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Redefining Quality across Industries

Thousands of users benefit from using EvaluAgent® every day

 

5 reasons to improve Quality Assurance

EvaluAgent® delivers positive business outcomes

 

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Increase Customer Satisfaction

EvaluAgent® increases customer satisfaction by helping agents to improve customer-focused interaction skills and behaviours.
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Improve Service Efficiency

EvaluAgent® delivers more efficient and effective interactions that lead to fewer repeat contacts; enabling your contact centre to reduce costs and make better use of your resources.
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Enhance Employee Engagement

EvaluAgent® improves employee engagement by providing tools, working practices and personalised desktop information that combine to empower, and motivate agents to take control of their own performance.

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Improve Team Productivity

EvaluAgent® removes the need for spreadsheet and improves the efficiency of quality management through highly intuitive workflows and engaging reports.
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Demonstrate Compliance

EvaluAgent® produces robust risk and compliance reporting to help you reduce risk, reduce complaints, and demonstrate the fair treatment of customers to shareholders and regulators.

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Trusted by contact centres of all sizes

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