Minimise Risk.
Maximise Experience.

Upgrade your QA system to EvaluAgent^® Smart Quality.

Empower your sales and service teams to deliver risk-free customer conversations with full QA coverage, actionable insight and robust performance management workflows.

A smarter route to superior customer experience

Identify
Empower
Inform

Identify the conversations that matter

Mitigate risk by unifying customer feedback, performance data and text analytics to quickly identify conversations that require your attention.

Integrate and fetch conversations, survey results and performance data into the most connected QA & improvement platform on the market.
Auto-score 100% of calls, emails and chat sessions to highlight CX and compliance breaches.
Build your own signals and filters to send conversations to your QA team for deep-dive evaluation and root-cause analysis.

Empower your teams to deliver great conversations

Free your QA team to generate actionable insight. Encourage colleagues to review their performance and interact with feedback, One-to-Ones and actions.

Build flexible, multi-channel scorecards to identify the root cause of issues.
Review, playback, score and annotate multi-channel conversations in one place.
Configure and send real-time alerts and feedback to colleagues.
Schedule, manage, record and track One-to-One meetings and actions.
Trigger e-learning exercises.

Inform your business

Generate reports your business will act on. Demonstrate ROI by plotting how your QA efforts increase efficiency, sales and both customer and employee satisfaction.

View survey results, quality and performance data on a single dashboard.
Quickly filter and view performance at any organisational level or customised grouping of agents.
Access intuitive reports designed to help agents, team leaders and coaches pinpoint opportunities for improvement.
Analyse the root cause of service and product issues.

See what our clients have to say...

“EvaluAgent is the most holistic Quality Assurance Platform on the market today.”

Chris Eisdorfer President & Co-Founder of ECE Outsourcing

EvaluAgent's clear dashboard is helping us drive the right advisor behaviours

Freda Owusu

Head of Contact Centre at Network Homes

A great addition to our Quality Assurance program

Karine Teixera

Head of Customer Service at Digital Ventures

EvaluAgent does exactly what it says on the tin

Darren Shelley

Head of Customer Transactions at YGH

EvaluAgent equals no more Spreadsheets

Bruce Evison

Head of Service Desk at Mirus IT

EvaluAgent was one of the best decisions we’ve ever made as a company

Jonas Fandrey

Director at Newstel GmbH

EvaluAgent are willing to go above and beyond for their clients

Shakeel Shah

Compliance Manager at Eversmart

Why EvaluAgent?

We’ll help you deliver benefits that positively impact your bottom line...

Supercharge QA productivity

Cut admin overheads and generate insight the business will act on.

Deliver operational savings

Handle conversations more efficiently so you need fewer employees as you grow.

Stop repeat contacts

Identify errors that lead to avoidable repeat contacts and take action to correct them.

Stop losing customers

Create memorable experiences that keep customers coming back.

Overview

Integrations

Customer Surveys

Speech and Text Analytics

WorkQs

Evaluations

Feedback

One-to-Ones

eLearningComing Soon

Reporting

Team Engagement

Minimise Risk.
Maximise Experience.