Minimise Risk.
Maximise Experience.

Upgrade your Quality Assurance system to EvaluAgent® Smart Quality.

Empower your sales and service teams to deliver risk-free customer conversations with full QA coverage, actionable insight and robust performance management workflows.

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A smarter route to superior customer experience

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Identify the conversations that matter

Mitigate risk by unifying customer feedback, performance data and text analytics to quickly identify conversations that require your attention.

  • Integrate and fetch conversations, survey results and performance data into the most connected QA & improvement platform on the market.
  • Auto-score 100% of calls, emails and chat sessions to highlight CX and compliance breaches.
  • Build your own signals and filters to send conversations to your QA team for deep-dive evaluation and root-cause analysis.
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Empower your teams to deliver great conversations

Free your QA team to generate actionable insight. Encourage colleagues to review their performance and interact with feedback, One-to-Ones and actions.

  • Build flexible, multi-channel scorecards to identify the root cause of issues.
  • Review, playback, score and annotate multi-channel conversations in one place.
  • Configure and send real-time alerts and feedback to colleagues.
  • Schedule, manage, record and track One-to-One meetings and actions.
  • Trigger e-learning exercises.
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Inform your business

Generate reports your business will act on. Demonstrate ROI by plotting how your QA efforts increase efficiency, sales and both customer and employee satisfaction.

  • View survey results, quality and performance data on a single dashboard.
  • Quickly filter and view performance at any organisational level or customised grouping of agents.
  • Access intuitive reports designed to help agents, team leaders and coaches pinpoint opportunities for improvement.
  • Analyse the root cause of service and product issues.

See what our clients have to say...

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“EvaluAgent is the most holistic Quality Assurance Platform on the market today.”

Chris Eisdorfer President & Co-Founder of ECE Outsourcing

EvaluAgent's clear dashboard is helping us drive the right advisor behaviours
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Freda Owusu

Head of Contact Centre at Network Homes

A great addition to our Quality Assurance program
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Karine Teixera

Head of Customer Service at Digital Ventures

EvaluAgent does exactly what it says on the tin
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Darren Shelley

Head of Customer Transactions at YGH

EvaluAgent equals no more Spreadsheets
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Bruce Evison

Head of Service Desk at Mirus IT

EvaluAgent was one of the best decisions we’ve ever made as a company
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Jonas Fandrey

Director at Newstel GmbH

EvaluAgent are willing to go above and beyond for their clients
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Shakeel Shah

Compliance Manager at Eversmart

Why EvaluAgent?

We’ll help you deliver benefits that positively impact your bottom line...

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Supercharge QA productivity

Cut admin overheads and generate insight the business will act on.

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Deliver operational savings

Handle conversations more efficiently so you need fewer employees as you grow.

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Stop repeat contacts

Identify errors that lead to avoidable repeat contacts and take action to correct them.

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Stop losing customers

Create memorable experiences that keep customers coming back.

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Take your first step towards Smart Quality...

Request a free trial Arrange a demo