Up to 70% of teams are relying on spreadsheets to manage their quality and coaching. But now there's a better way...
EvaluAgent is a cloud-based quality and improvement platform that enables you to score customer-interactions, produce detailed reports, and quickly highlight opportunities for improvement; in record time and all in one place.
Director at Newstel GmbH
Head of Contact Centre at Network Homes
Compliance Manager at Eversmart
Head of Service Desk at Mirus IT
Customer Service Manager at Digital Ventures
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Head of Customer Transactions at YGH
Speed up the evaluation process, remove selection bias and bring together your data sources. EvaluAgent works as an independent platform or integrates with your favourite systems. Natively, or via an open-API.
You don't have to go it alone - our team will walk you through everything.
From building an effective scorecard to improving agent engagement, our experienced customer success team will be on hand every step of the way.
