Improve quality, coaching and compliance by engaging your customer service teams.
Because we all know that Happy Staff = Happy Customers.
Build unlimited scorecards and start to evaluate interactions across every contact channel. Send results and feedback to agents in real-time and watch as they become more engaged and capable of delivering a superior customer experience.
Generate intuitive reports with just one-click. Quickly identify which agents, behaviours or processes need more attention. Use EvaluAgent to demonstrate your impact and reduce compliance breaches.
You don't have to go it alone - our team will walk you through everything. From building an effective scorecard to improving agent engagement, our experienced customer success team will be on hand every step of the way.
In this latest webinar, we were joined by CX and Analytics expert, Keir Woolhouse, to discuss the future of Quality Assurance.
To learn more, watch the recording.
...and how to overcome them.
Watch the recording of our latest Webinar Wednesdays where subject matter expert, Reg Dutton shares his top tips on popular topics.
Improve your Quality Monitoring process in six easy steps with this free eBook.