Quality Assurance is vital to your business. Yet, you may still rely on paper records, spreadsheets, a clunky old database or that very nice enterprise solution that has so many reports, your team leaders don’t know where to start...
...And now, you’re in a constant battle with agents and senior management who consider your quality scores inaccurate and your feedback unfair...
You’re not alone! We’ve felt your pain, and we have the solution.
After years of managing contact centres and developing quality assurance software for blue chips and global outsourcers, we know our software includes all the features that team leaders, quality managers and operational leaders need to get the job done...
...but we’re recognised for our customer support as much as our software. With a wealth of experience and a consultative approach, we’ll help you transform your Quality Assurance and deliver a significant return on investment.
Suitable for Contact Centre Managers, Operations Directors, Business Development Directors, Heads of Quality Assurance and Heads of Compliance & Risk - this free event is not to be missed!
Note, passes are limited so please register now to avoid any disappointment.
Increase Customer Satisfaction
Improve Service Efficiency
Enhance Employee Engagement
EvaluAgent® improves employee engagement by providing tools, working practices and personalised desktop information that combine to empower, and motivate agents to take control of their own performance.
Improve Team Productivity