Quality Assurance is vital to your business. Yet, you may still rely on paper records, spreadsheets, a clunky old database or that very nice enterprise solution that has so many reports, your team leaders don’t know where to start...
...And now, you’re in a constant battle with agents and senior management who consider your quality scores inaccurate and your feedback unfair...
You’re not alone! We’ve felt your pain, and we have the solution.
Increase Customer Satisfaction
Improve Service Efficiency
Enhance Employee Engagement
EvaluAgent® improves employee engagement by providing tools, working practices and personalised desktop information that combine to empower, and motivate agents to take control of their own performance.
Improve Team Productivity