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Not just a tick in the box!

Quality Assurance is vital to your business. Yet, you may still rely on paper records, spreadsheets, a clunky old database or that very nice enterprise solution that has so many reports, your team leaders don’t know where to start...

...And now, you’re in a constant battle with agents and senior management who consider your quality scores inaccurate and your feedback unfair...

You’re not alone! We’ve felt your pain, and we have the solution.

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We’re trusted by people like you

After years of managing contact centres and developing quality assurance software for blue chips and global outsourcers, we know our software includes all the features that team leaders, quality managers and operational leaders need to get the job done...

...but we’re recognised for our customer support as much as our software. With a wealth of experience and a consultative approach, we’ll help you transform your Quality Assurance and deliver a significant return on investment.

Click here to view our approach to client success

 

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Join EvaluAgent® on 6th June as we host our inaugural "Compliance in the Contact Centre" briefing

Suitable for Contact Centre Managers, Operations Directors, Business Development Directors, Heads of Quality Assurance and Heads of Compliance & Risk - this free event is not to be missed!

Note, passes are limited so please register now to avoid any disappointment.

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5 reasons to improve Quality Assurance

EvaluAgent® delivers positive business outcomes

 

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Increase Customer Satisfaction

EvaluAgent® increases customer satisfaction by helping agents to improve customer-focused interaction skills and behaviours.
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Improve Service Efficiency

EvaluAgent® delivers more efficient and effective interactions that lead to fewer repeat contacts; enabling your contact centre to reduce costs and make better use of your resources.
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Enhance Employee Engagement

EvaluAgent® improves employee engagement by providing tools, working practices and personalised desktop information that combine to empower, and motivate agents to take control of their own performance.

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Improve Team Productivity

EvaluAgent® removes the need for spreadsheet and improves the efficiency of quality management through highly intuitive workflows and engaging reports.
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Demonstrate Compliance

EvaluAgent® produces robust risk and compliance reporting to help you reduce risk, reduce complaints, and demonstrate the fair treatment of customers to shareholders and regulators.

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Redefining Quality across Industries

Thousands of users benefit from using EvaluAgent® every day

 

Trusted by contact centres of all sizes

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