Conversation Intelligence Software for Call Centers
Uncover insights with conversation intelligence
Spot patterns, analyze trends, and share valuable customer intelligence across your business – with 100% coverage, evaluagentCX makes it easier than ever.
Discover the impact conversation intelligence can have on your contact center
Your contact center houses a goldmine of information. evaluagentCX’s conversation intelligence uses AI to help you turn that insight into action. Understand what’s working, what needs attention, and start improving your customers’ experience today.
Identify demand drivers quickly
Reduce reliance on your contact center. With our conversation intelligence platform evaluagentCX, you can automatically identify contact drivers, customer intent, and opportunities for self-service or automation.
Pinpoint reason for contact and get to the root causes of customer issues
Go beyond unreliable surveys. evaluagentCX helps you understand how your customers really feel. Analyze customer sentiment, identify vulnerability and monitor customer reactions to new products, services, policies and processes in real-time.
Track topics and wider issues before they turn into escalations
Achieve valuable insights as you consistently measure, monitor and improve
Understand conversation complexity, repeat contacts, and how effective your team is at resolving customer queries with evaluagentCX’s proprietary xMetrics. Identifying problem areas has never been faster.
Identify where agents need support by measuring conversation complexity
Uncover issues frustrating customers with GenAI Customer Effort scores
Demonstrate regulatory adherence and good outcomes
Create smarter Auto-QA workflows and automatically share insights across the organisation without any manual effort. From agent learning, to detecting compliance breaches, you’ll be on the path to better CX.
Upskill agents with targeted training
Stay on top of compliance requirements
Use QA time effectively on high-value conversations
Explore our conversation intelligence features
Omnichannel coverage
Get total visibility of interactions across every single channel and multiple languages.
Seamless integration
Easily link all your data sources together for a single view of customer intelligence.
Customize with ease
Customize summaries, reasons for contact, topics, and LLMs to focus on what matters to you.
Export intelligence
Share insights directly to your marketing, operations, or analytics tools with ease using our API.
Boost your customer retention and interactions
Book a demo with our expert team to discover how conversation intelligence – alongside our other great features – can help you transform your QA process, insights, and customer experience.
