ON-DEMAND WEBINAR

Webinar: Practical strategies to master Consumer Duty in 2025 and beyond

Hear from James Edmonds, Managing Director of Duty CX, and Simon Poland, Customer Success Director at evaluagent, as they explore how Consumer Duty continues to reshape financial services. 

You’ll learn:

  • How Consumer Duty is evolving and what it means for financial firms   
  • Competitive advantages of prioritising trust and transparency 
  • How to evolve your quality processes to better support the Duty 
  • The role of technology and data in hearing the voice of your customer and evidencing improvement 
  • How AI can help lighten the load on your Quality teams and surface insights   

Register now to access the recording.

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Keep on top of compliance

Today, customers demand transparency, personalisation, and value, while the FCA is asking for renewed focus on vulnerable customers and evidencing good outcomes. How do you do it all? 

James and Simon will be diving into this and more, as they provide strategic insight and pragmatic advice for contact centres in the financial services sector.  

Register your details to get immediate access.