Minimize cost, save time and improve performance all at once
Optimising costs and service levels can be a challenge and while investing in software may seem counter-intuitive, EvaluAgent is your secret sauce for increasing operational efficiency, productivity and customer satisfaction.
Ditch the spreadsheets and utilize technology to move away from the tedious tasks and hours of admin that are preventing you from focusing on continuous improvement.
Understand reasons for contact
With more insights and coverage across the conversations in your contact center, EvaluAgent makes it easier to identify the reasons for contact, the root causes of high AHT and helps you to prioritize cost-optimization projects without impacting first contact resolution and CSAT scores.
Reduce training costs with eLearning
Delivering training can be costly, EvaluAgent’s eLearning tool makes it simple to efficiently coach, train and onboard new employees; reducing classroom time and service interruptions.
What’s more, with an Integrated LMS, EvaluAgent makes it faster to address knowledge gaps and costly mistakes.
“EvaluAgent was one of the best decisions we’ve ever made as a company.”
Jonas FandreyDirector at Newstel GmbH
"Easy to set up, easy to use and every piece of MI you could ever want!"
Phil HeighesHead of Operations at Etika
“Excellent QA tool that comes with a reactive customer service team, what more do you need?”
George MoffattQuality Specialist at Channable
“Amazing customer service and helped us meet our quality goals.”
Katharine McCarthyDirector at BFA Care
“Good quality system backed up by experienced and customer driven employees.”