Understand every interaction in your contact centre.
Get insights from every interaction and use these to laser-focus QA, accelerating scoring through AI, all while preserving vital human oversight. Strike the right balance to boost productivity and drive actionable improvements across the business.
Improve productivity by 285% with automation and AI, while remaining in control.
Many contact centres evaluate a mere 2% of conversations due to resource and time limitations. The introduction of AI and advanced tools has ushered in a new era. Now, organisations can analyse 100% of interactions to uncover the issues truly impacting customer experience — providing actionable insights into customer-agent dynamics, operational challenges and strategy.
The shift from manually selecting conversations for evaluation to allowing AI to automate the identification of high-risk, high-value interactions is revolutionary. AI capabilities empower organisations to focus their attention where it matters most — on interactions that require immediate intervention or a deeper dive. This not only enhances efficiency but ensures that every critical conversation is evaluated.
Over-automating the evaluation process can lead to a large volume of unactionable data that is missing nuances that AI may not grasp. evaluagent helps you maintain a balance that ensures the human touch remains integral, combining the efficiency of automation with the discernment and empathy unique to human evaluation.
The tedious task of delegating and distributing evaluations among team members has long been an administrative nightmare. Auto-work queues eliminate this headache. Configurable to send evaluations without manual intervention, these queues ensure fair and consistent workload distribution, assigning the right conversations and freeing up valuable time for managers to focus on frontline teams.
Trusted by quality teams worldwide.
"evaluagent was one of the best decisions we've ever made as a company."
"Easy to set up, easy to use and every piece of MI you could ever want!"
"Excellent QA tool that comes with a reactive customer service team, what more do you need?"
Organisations already making it work.
Throughout Europe, North America and Asia-Pacific.
From the knowledge hub.
See EvaluAgent in action.
Your AI-powered QA and automated agent improvement co-pilot — using intelligence from every interaction to understand, elevate and differentiate your customer experience at scale.
