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The evaluagent Platform
Get an overview of the evaluagent platform and see how we can help contact centres to thrive.
Benefit from a seamless blend of AI, automation and human oversight to laser focus your QA process.
Explore evaluagentCX in your own time with our self-guided tours – no sign up required.
By Job Role
Contact Center Director
Deliver a consistently great CX by optimizing the performance of your people, processes & costs.
Head of Quality Assurance
Acheive 100% coverage and close the loop between QA, Coaching and Training from within one platform.
Contact Center Team leaders
Deliver better coaching sessions & improve agent performance all from one platform.
Contact Center Agents
Engage & support agents with visibility into their own performance, feedback and gamified leaderboards.
Business Process Outsourcers
Measure, monitor and improve agent interactions with a Quality Assurance & improvement platform, built for BPOs.
Add best-of-breed automated agent improvement to your existing tech stack with ease.
Delivering great service at scale
Provide a great service consistently with a platform that grows with you.
Agents leaving costs your business money. EvaluAgent makes it more likely they will stay.
Automating compliance in the Contact Center
Automatically analyze every interaction, minimize risk and log remedial actions with a fully auditable trail in one centralised platform.
Reducing operating costs in your Contact Center
Minimize cost, save time & improve performance all at once.
Increasing Conversation Coverage
Improve productivity by 285% with automation & AI.
Increase Agent Engagement in the Contact Center
Improve motivation by providing the tools to keep agents engaged and increase performance, customer satisfaction and brand value.
Check out our blogs, guides & insights into all things QA.
Find out how other brands are driving Smart Quality into their contact centers.
Learn more about how we have become the leader in QA solutions
News and Press
Read more about evaluagent in the news
Find out about working for evaluagent and our current open roles
Explore how our organisations could work together
Get in touch with our team
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