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Streamline QA and Performance Improvement process with automation, analytics and playback conversations with our new side-by-side evaluation mode.

We want to see your Contact Center flourish with our integration for kustomer Our solution provides improved QA processes and valuable data that can enhance agent performance, increase contact centre efficiency and reduce customer churn.

Zapier lets you connect EvaluAgent with thousands of the applications where we don’t currently have a native integration, and SFTP isn’t an option.

Connect EvaluAgent QM and Performance Improvement platforms with one of the world’s fastest-growing CCAAS tools in just a few clicks.

Automatically import tickets, tags and survey results from Freshdesk to banish repetitive admin from your QA processes.

Not a fan of Dixa’s own Quality Assurance tool. Use our comprehensive AI-Powered Platform, featuring a native integration with Dixa; out-of-the-box.

Use conversation analytics, ticket status and tags to automate QA and priorities training inventions. Plus, our latest enhancement now reduces APIs calls to keep everyone happy.