Automatically import support calls from your Genesys account into EvaluAgent for analysis and evaluation.

Automatically import calls and chats from Amazon Connect to banish repetitive admin from your QA processes.

Using Puzzel? Get setup in minutes with our native integration for Puzzel Contact Center, Puzzel Ticketing and Puzzel Case Management.

Streamline QA and Performance Improvement process with automation, analytics and playback conversations with our new side-by-side evaluation mode.

Automatically import tickets, tags and survey results from Freshdesk to banish repetitive admin from your QA processes.

Use conversation analytics, ticket status and tags to automate QA and priorities training inventions.