Genesys

See your Contact Center flourish with our integration for Genesys

Our solution provides improved QA processes and valuable data that can enhance agent performance, increase contact centre efficiency and reduce customer churn.

Remove Duplicate Effort Automated & Remove Bias Search & Redaction Side-by-Side Evaluation Instant Set-Up

Increase QA productivity by 285%

Automatically import tickets, tags and survey results from Salesforce to banish repetitive admin from your QA processes. EvaluAgent for Genesys streamlines processes so you can focus on adding value - not duplicating data.

Automate with WorkQs

Create filters, set quotas and automatically distribute tickets to your evaluators. Selection bias is removed, evaluator become more efficient and you can rest easy knowing that every agent is evaluated regularly.

Redaction

EvaluAgent for Genesys automatically redacts sensitive data from transcripts and tickets without sacrificing context. Utilise 100's of rules out of the box, or create your own.

Side-by-side Evaluation

View and evaluate calls, tickets, chat sessions and emails all within one screen.

Set up in minutes

EvaluAgent for Genesys takes moments to set up. Plus there’s no need to worry about security as we’re the only platform to give you complete control over what you import and how it’s stored.