Blogs
Come hear us @ The Customer Experience Conference
On Tuesday 25th May, we’re excited to be sponsoring the Customer Experience Conference….but that’s not all.
Our founder and CEO Jaime Scott will be joining an illustrious line-up of speakers on the events Future of CX panel. We’re geared up for ultra-relevant insights from industry leaders, meeting like-minded CX folk and the opportunity to discuss CX in-depth at a pivotal moment for the industry.
Jaime will be joined by the likes of Sky, DHL, Deliveroo and Atom bank to talk about the future role of contact centre agents, as forward thinking organisations race to deliver a superior CX while minimising cost to serve.
At EvaluAgent, we know the power that talented and engaged human agents can bring to your business – so we’ll be discussing how you can empower them to offer customers memorable experiences as contact centres evolve.
Currently, automation is the talk of the industry. And whilst it certainly has its place (your agents will certainly like its potential to ease workloads caused by simple, non-emotive queries), it can’t do everything.
As COVID-19 has encouraged unprecedented spending on automation technology, we’re seeing that customers still look for real human connection in their interactions with brands. We’re keen to share how contact centres can prepare for a future in which demand for highly-skilled and empathic agents will therefore outstrip the supply.
The event is virtual (running on BST), so you can join from anywhere in the world. If you’re keen to hear some of top CX leaders discuss the future of the industry, why not come along?
By Tom Palmer
Tom is EvaluAgent’s Head of Digital and takes the lead on developing and implementing our digital and content management strategies which results in creating a compelling, digital-first customer marketing experience.
