Blogs
Our latest Integration – EvaluAgent for Intercom
Is your team having conversations with customers through Intercom? Relying on reactions and customer feedback alone can be a risky business.
Do you actually know what your customer service reps are saying to customers?
With the majority of Intercom users having hundreds of chats a day, it’s hard to understand the quality of those conversations and the root cause of dissatisfied customers.
Fear not.
Help is on hand as we’ve just released our beta app; EvaluAgent for Intercom – available to install from the Intercom marketplace.
Now, customer support teams using Intercom can import conversations into our Quality Assurance platform, automatically assign evaluations and generate real-time reports to understand operational performance and identify which agents need a helping hand. A single source of truth and no Google Forms in sight!
So, if you’re an Intercom user, head on over to the Intercom marketplace and give it a try! We’d love to know what you think…
About intercom
Intercom is a Conversational Relationship Platform (CRP) that helps businesses build better customer relationships through personalized, messenger-based experiences. It’s the only platform that delivers conversational experiences across the customer journey, with solutions for Conversational Marketing, Conversational Customer Engagement and Conversational Support.
Intercom is bringing a messenger-first experience to all business-to-customer communication, powering 500 million conversations per month and connecting 4 billion unique end users worldwide across its more than 30,000 paying customers, including Atlassian, Sotheby’s and New Relic.
By Tom Palmer
Tom is EvaluAgent’s Head of Digital and takes the lead on developing and implementing our digital and content management strategies which results in creating a compelling, digital-first customer marketing experience.
