Is your team having conversations with customers through Intercom? Relying on reactions and customer feedback alone can be a risky business.
Do you actually know what your customer service reps are saying to customers?
With the majority of Intercom users having hundreds of chats a day, it’s hard to understand the quality of those conversations and the root cause of dissatisfied customers.
Help is on hand as we’ve just released our beta app; EvaluAgent for Intercom – available to install from the Intercom marketplace.
Now, customer support teams using Intercom can import conversations into our Quality Assurance platform, automatically assign evaluations and generate real-time reports to understand operational performance and identify which agents need a helping hand. A single source of truth and no Google Forms in sight!
So, if you’re an Intercom user, head on over to the Intercom marketplace and give it a try! We’d love to know what you think…
Intercom is a Conversational Relationship Platform (CRP) that helps businesses build better customer relationships through personalized, messenger-based experiences. It’s the only platform that delivers conversational experiences across the customer journey, with solutions for Conversational Marketing, Conversational Customer Engagement and Conversational Support.
Intercom is bringing a messenger-first experience to all business-to-customer communication, powering 500 million conversations per month and connecting 4 billion unique end users worldwide across its more than 30,000 paying customers, including Atlassian, Sotheby’s and New Relic.