Streamlined 1-2-1 planning
Easily plan & schedule 1-2-1’s with your agents at mutually convenient times with the ability to fetch all agents schedules from Assembled.
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Improved workforce management
Experience seamless alignment of workforce management and quality assurance with bidirectional data flow. Evaluate interactions effortlessly and schedule 1-2-1s within evaluagent, while pulling QA scores into Assembled.
Ensure effective coaching session management and optimize agent performance by aligning schedules with business needs.
Increased efficiency
Reduce the amount of time and admin effort required to manage your contact centre team, freeing up time to focus on important tasks such as coaching and agent support.
Better collaboration
Empower contact center teams with evaluagent & Assembled Integration. Seamless collaboration for supervisors and managers ensures team alignment.
Gain insights for informed decisions on staffing, scheduling, and agent performance. Export new & historical QA scores efficiently for confident monitoring of agent adherence and performance over time.
