Holding effective 1:1 coaching sessions with agents is known to have a huge impact on employee motivation. In a recent survey, more than half of customer support workers said they wanted more communication and feedback.
With EvaluAgent, agents are engaged in their own development. Team leaders can document next steps and track progress through learning exercises.
Take a look at EvaluAgent to discover how our software can help you put agents in the driving seat of their own development.
Import your existing coaching forms or choose from a bank of best practice templates and frameworks, including CLEAR, OSKAR, ‘Stop, start and continue’ and GROW to help professionalise your approach to coaching.
Spend more time coaching and less time organising with real-time notifications and automated tools to help plan and faciliate your sessions. Coachees and HR partners can view progress, goals, milestones, feedback, documents and more.
Share results, feedback and coaching sessions with Agents to access in their own time, and across any device. What’s more, specific workflows help drive ownership, prompt acknowledgement and acceptance of next steps.
Transform your approach to Quality Assurance with a purpose-built, all-in-one platform that enables you to evaluate, coach and engage your front-line agents.