Here’s your free 1:1 coaching form template for employees. Purpose built for Customer Support.

Professionalise one-to-one coaching in your customer support team. With our free 1:1 coaching template you can add your own logo, amend to suit your business guidelines and keep a record of all your 1:1 coaching sessions!
EvaluAgent 1-1 Template

Download your coaching form

Add your name, fill in the blanks and your 1:1 employee coaching form template is ready to use!

Transform 1:1 Coaching in your Contact Centre

Holding effective 1:1 coaching sessions with agents is known to have a huge impact on employee motivation. In a recent survey, more than half of customer support workers said they wanted more communication and feedback.

With EvaluAgent, agents are engaged in their own development. Team leaders can document next steps and track progress through learning exercises.

Take a look at EvaluAgent to discover how our software can help you put agents in the driving seat of their own development.


Why EvaluAgent

Sign up to EvaluAgent and get more from your Quality and Coaching efforts.

Adopt industry-leading frameworks

Import your existing coaching forms or choose from a bank of best practice templates and frameworks, including CLEAR, OSKAR, ‘Stop, start and continue’ and GROW to help professionalise your approach to coaching.

Schedule, facilitate and track coaching sessions

Spend more time coaching and less time organising with real-time notifications and automated tools to help plan and faciliate your sessions. Coachees and HR partners can view progress, goals, milestones, feedback, documents and more.

Empower agents to take ownership of their performance

Share results, feedback and coaching sessions with Agents to access in their own time, and across any device. What’s more, specific workflows help drive ownership, prompt acknowledgement and acceptance of next steps.

Close the Quality, Coaching and Compliance Loop

Transform your approach to Quality Assurance with a purpose-built, all-in-one platform that enables you to evaluate, coach and engage your front-line agents.

EvaluAgent provides everything you need to evaluate, coach and engage your customer service and sales teams, so why wait?
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