You might already know of Maslows Hierarchy of Needs, used across the world to show the different stages of human needs from survival all the way to self actualisation. Well, we’ve revamped Maslows Hierarchy of Needs to relate to employee engagement and the levels of motivation within a workplace. Take a look, and if you…

When a business has high levels of employee engagement, they will see a range of great benefits, from increased productivity to higher levels of customer satisfaction. A happy employee is more committed to their employer and willing to put in extra effort to get results. A recent article published by Forbes revealed that highly engaged…

How companies can ensure year-round employee performance and engagement Improving people performance whilst maintaining employee satisfaction and retention is a year-round job. However, different times of the year present unique challenges that require additional thought and effort. The distractions and extra life-admin of the festive season, followed by the January blues and a long wait…

Every contact centre has an array of challenges to face week in, week out. Whether management are battling to improve efficiency, reduce call handling times or simply better the customer experience, there’s always something to tackle. On top of the usual challenges, many contact centres face high staff turnover. It’s quite common for high attrition…