Support multiple channels and clients.
Companies that implement Business Process Outsourcing share the same recruitment and retention challenges with captive contact centres but must also excel in customer service. Having a capable QA and improvement platform becomes even more critical for BPOs.
Strengthen your dedication to quality in outsourced customer service, enhancing the experiences of agents, customers and clients alike.
Gain real-time insights across the contact center and delve into client, team, or agent specifics for a comprehensive understanding. Our customizable dashboards enable the creation of multiple, focused displays, showcasing the most relevant metrics. With your personalized reporting system, effortlessly export data to other systems or share it seamlessly with your clients.
The choice of your contact center’s system architecture should not be limiting. evaluagent, being completely platform-agnostic, seamlessly integrates with your existing solutions and operates independently. This allows for a swift and straightforward rollout without requiring significant client investment or IT assistance
evaluagent elevates agent performance with the right combination of automation, HR rigor, and human oversight. Our intuitive and fully connected workflows and reports swiftly identify agents in need of assistance. Coaching and training can be auto-assigned and scheduled, enabling scalable improvement.
When scoring interactions across large QA teams, inconsistencies are all too common. That’s why evaluagent can handle multiple evaluators and has a built-in calibration feature with check-the-checker workflows to ensure scoring is consistent across the board.
Trusted by quality teams worldwide.
"evaluagent was one of the best decisions we've ever made as a company."
"Easy to set up, easy to use and every piece of MI you could ever want!"
"Excellent QA tool that comes with a reactive customer service team, what more do you need?"
Organisations already making it work.
Throughout Europe, North America and Asia-Pacific.
From the knowledge hub.
See EvaluAgent in action.
Your AI-powered QA and automated agent improvement co-pilot — using intelligence from every interaction to understand, elevate and differentiate your customer experience at scale.
