Every contact center leader we talk to who's evaluating a new QA platform eventually asks the same question: how long is this actually going to take to set up?
It's a good question. Building an accurate scorecard from scratch, writing prompts for every line item, testing them against real conversations, and tweaking the wording until the scoring holds up is slow, technical work. It usually means weeks of back-and-forth with a specialist, several rounds of “That's still not quite right”, and a nagging worry that you'll go live with something that scores inconsistently.
That fear of the setup project is one of the biggest reasons teams stay with a platform they've already outgrown. Nobody wants to trade a familiar process, flaws and all, for the risk of an even messier one.
So we built something to take that risk off the table.
Meet the Line Item Builder
The Line Item Builder is our new AI agent capability, living alongside Spotlight. Part of AutoQA, Line Item Builder is your own assistant that builds, tests, and improves your line items with you. Getting to accurate, live scoring stops is now faster than ever.
You can start it three ways:
- upload the quality framework, compliance checklist, or scorecard you already use — CSV, Word, or PDF
- describe what you want to measure in plain language
- ask it to suggest line items based on your business.
Whichever way in, Line Item Builder hands back a complete line item, prompt and scoring template included, built consistently to best-practice standard every time. You don’t need to be a prompt-writing expert, and you don’t need to rely on third-party AI tools.
Then comes the part that matters most if a QA setup has burned you before: you don't have to take it on trust.
A built-in testing console lets you run your line items against real conversations from your own account, see how they score, and tell the builder when it's wrong. It uses that feedback to refine the line item on the spot, so you keep testing until you’re completely happy with the accuracy.
And it isn't limited to building from zero: point the builder at a line item you already have live, and it'll suggest improvements to that too.
Improving and iterating on your QA program just got a lot easier.
Why this matters
With Line Item Builder, you can start seeing value from evaluagent quickly. No months of tweaking scorecards, no having to learn LLM quirks – you get consistency and accuracy from the get-go.
You don't need your scorecards perfect on day one, and you don't need to block out weeks of implementation time to get there. Bring what you already have – even a spreadsheet someone built years ago – and the Line Item Builder turns it into tested, accurate line items you can trust, at your own pace.
No need to rebuild your QA program from scratch, we’ll meet you right where you are, then help you get to where you want to be.
Available now
The Line Item Builder is available now! If you'd like to see it against your own quality framework before you commit to anything, book a demo – bring a spreadsheet, a PDF, or just tell us what you're trying to measure. We’ll show you the rest.
