evaluagent, a leading platform for AutoQA & Conversation Intelligence has announced a new partnership with Fynto, a specialist that connects businesses with trusted outsourcing and technology partners to help them make smarter operational decisions and deliver better customer experiences.
Fynto marks the latest addition to evaluagent’s growing network of trusted partners, as the company continues to build relationships with organisations that share its mission of improving CX.
Of the partnership, CEO and Co-founder of Fynto David Taylor said: “We’ve partnered with evaluagent because they bring exactly the kind of capability we want within the Fynto network, which is proven technology that helps businesses get much more visibility from their customer interactions and turn insights into genuine improvements in quality and performance.
“As Fynto continues to help clients find the right fit across their CX operations, having a partner with evaluagent’s experience, technology and approach gives us another really strong solution to introduce when the need is right.”
For evaluagent, the partnership extends its reach into Fynto’s network of outsourcing and technology providers, reinforcing the company’s position as an explainable, platform-agnostic AutoQM layer that works across human, AI and blended interactions.
Evaluagent’s Partnership Development Manager Oli Cave added: “This partnership provides a unique strategic opportunity for both ourselves at evaluagent and Fynto to drive meaningful change, place genuine depth of information across all customer communication channels and implement rigour around the QA, agent performance and coaching processes. It’s an exciting partnership with genuine business impact.”
