At a glance
evaluagent earned 44 badges in G2’s Fall 2026 reports, ranking #1 in four European and EMEA reports for Contact Center Quality Assurance — including the overall Europe and EMEA regional grids at both Mid-Market and Enterprise level. The platform placed in the top five across 27 reports and appeared for the first time in the Enterprise Grid® Report for Conversation Intelligence. evaluagent holds a 4.5-star rating on G2 from over 448 verified reviews.
evaluagent, a leading provider of quality assurance and conversation intelligence software for contact centres, has been recognised across multiple categories in G2’s Fall 2026 report. With 44 badges across Contact Center Quality Assurance, Conversation Intelligence, and Speech Analytics, the results confirm evaluagent’s position as a leading platform for QA teams around the world.
Europe leads the way
The standout story this quarter is the confirmation of evaluagent’s status as the platform of choice across European and EMEA markets. evaluagent ranked #1 in four reports:
- Europe Regional Grid® Report for Contact Center Quality Assurance
- EMEA Regional Grid® Report for Contact Center Quality Assurance
- Mid-Market Europe Regional Grid® Report for Contact Center Quality Assurance
- Enterprise EMEA Regional Grid® Report for Contact Center Quality Assurance
The platform also placed #2 in the Enterprise Europe and Mid-Market EMEA grids, and #3 in the Small-Business EMEA report — making it the clear leader for quality assurance across the region at every company size.
Strong across the board
Global recognition
Beyond Europe, evaluagent made a strong impact in Contact Center Quality Assurance across the board. It featured in the top 5 for the main Grid report and top 8 in America, marking the strong in-roads the platform is making in the US.
- #2 — Mid-Market Grid® Report for Contact Center Quality Assurance (overall)
- #4 — Overall Grid® Report for Contact Center Quality Assurance
- #8 — Momentum Grid® Report for Contact Center Quality Assurance
- #8 — Americas Regional Grid® Report for Contact Center Quality Assurance
New recognition in Conversation Intelligence
This quarter also marks evaluagent’s first appearance in the Enterprise Grid® Report for Conversation Intelligence — a new milestone that reflects the wider insight and value the platform offers beyond its QA roots.
A consistent track record
The Fall 2026 results build on a year of strong G2 performance, including annual recognition as a Top 50 Customer Service platform – and the only QA platform to appear in the top 25.
“These badges reflect the work we put into making evaluagent a platform that QA teams around the world actually rely on, not just buy. Our European customers have voted with their reviews, and we’re looking forward to bringing those same results to a wider audience as we grow our US presence.”
Matt Jones, Head of Product, evaluagent
About G2
G2 is the world’s leading business software review platform. Each quarter, G2 compiles data from verified customer reviews and advanced algorithms to recognise the top-performing software products across thousands of categories.
Read our reviews from real customers: https://www.g2.com/products/evaluagent/reviews
