*A user is defined as an agent or anyone else (such as: Team Leaders/QAs/Admins) with access to the platform. A minimum of 25 licences need to be purchased on any plan.
Common Questions
There’s no such thing as a bad question. Below you’ll find answers to ones that are frequently asked. If you can’t find what you’re looking for, please drop us a note.
How does the trial work?
Experience everything EvaluAgent has to offer with our risk-free, no-obligation trial. There's no need for any billing details and you won't be charged.
How many licences do I need?
All agents or anyone else (such as: Team Leaders/QAs/Admins) with access to the platform needs to have their own licence. To calculate the overall monthly cost of EvaluAgent, simply multiply the total number of users by the relevant plan price.
How easy is EvaluAgent to implement?
Quick and easy. EvaluAgent is a cloud-based platform that requires no assistance from your IT team. Simply create an account and log-in from anywhere in the world.
How secure is my data within EvaluAgent?
EvaluAgent is used by some of the worlds largest banks so there's no need to worry. We also maintain a series of best-in-class security measures to ensure compliance with data-handling regulations; including GDPR and Cyber Essentials. For more detail, please visit our IT and security page which provides everything your Head of IT needs.
What if my number of agents change?
We understand the number of agents in a contact centre can go up and down, especially in e-Commerce and Outsourcing. That's why we'll check in every month to make sure you're on the right plan and have the correct number of licences.
Help, I can't see my platform on the integration list
Don't worry. We're actively building out our list of native integrations so if you're using a popular cloud-based platform, it's likely to be in progress already. Please contact us for more information.
EvaluAgent provides everything you need to evaluate, coach and engage your customer service and sales teams, so why wait?
