Unlimited client support comes as standard on all three plans.
There’s no such thing as a bad question. Below you’ll find answers to ones that are frequently asked. If you can’t find what you’re looking for, please drop us a note.
Experience everything EvaluAgent has to offer with our risk-free, no obligation trial. There's no need for any billing details and you won't be charged.
All agents or anyone else (such as: Team Leaders/QAs/Admins) with access to the platform needs to have their own licence. To calculate the overall monthly cost of EvaluAgent, simply multiply the total number of users by the relevant plan price.
Quick and easy. EvaluAgent is a cloud-based platform that requires no assistance from your IT team. Simply create an account and log-in from anywhere in the world.
EvaluAgent is used by some of the worlds largest banks so there's no need to worry. We also maintain a series of best-in-class security measures to ensure compliance with date-handling regulations; including GDPR and Cyber Essentials. For more detail, please visit our IT and security page which provides everything your Head of IT needs.
We understand the number of agents in a contact centre can go up and down, especially in e-Commerce and Outsourcing. That's why we'll check in every month to make sure you're on the right plan and have the correct number of licences.
Don't worry. We're actively building out our list of native integrations so if you're using a popular cloud-based platform, it's likely to be in progress already. Please contact us for more information.