Managing a remote team? Keep homeworking agents engaged.
EvaluAgent for Remote Customer Service Teams - Available Now
Logo

Simple and transparent pricing.

Try any of our plans for free with a 30-day trial.

More than 150 agents?

Discover more about our volume discount.

CONTACT US
MOST POPULAR

STARTER

£3 £4

per agent / month

Try free
MOST POPULAR

GROWTH

£8 £12

per agent / month 

Try free
MOST POPULAR

SCALE

£16 £24

per agent / month

Try free
System Access

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Phasellus a odio erat. Ut in ligula ornare, consectetur lectus imperdiet, laoreet nulla. Ut auctor nibh et luctus ornare. Mauris viverra sit amet tortor in iaculis. Integer eu libero a tortor placerat molestie.

Suspendisse a fringilla ante. Praesent po rttitor ipsum nec mi pulvinar suscipit. Nulla dapibus ipsum in pretium tempus. Ut gravida vulputate metus, eget vehicula erat eleifend ut. Maecenas eget turpis porttitor, pharetra lorem in, malesuada arcu.

True
False
Lorem Ipsum
All Managers, Team Leaders, Quality Team benefit from system access
True
True
True
Agent Engagement: Agents benefit from system access
Nurture and support a new generation of agent; engaged, informed, enthused and capable of delivering a superior customer experience. With our Agent Engagement add-on, all agents will have access to a personalised dashboard of their results and receive evaluation results and complete feedback in real-time.
Add on £3
per agent, per month
Add on £3
per agent, per month
True
Quality Management

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Phasellus a odio erat. Ut in ligula ornare, consectetur lectus imperdiet, laoreet nulla. Ut auctor nibh et luctus ornare. Mauris viverra sit amet tortor in iaculis. Integer eu libero a tortor placerat molestie.

Suspendisse a fringilla ante. Praesent po rttitor ipsum nec mi pulvinar suscipit. Nulla dapibus ipsum in pretium tempus. Ut gravida vulputate metus, eget vehicula erat eleifend ut. Maecenas eget turpis porttitor, pharetra lorem in, malesuada arcu.

True
False
Lorem Ipsum
Multi-channel Scorecard Builder (unlimited scorecards)
True
True
True
Flexible scoring options
True
True
True
Custom reporting tags & filters
True
True
True
Filter & prioritise contacts for evaluation
True
True
True
Workload assignment
True
True
True
Calibration

Best-practice workflows and reports enable you to invite colleagues to "blind" evaluate contacts, facilitate calibration sessions, monitor results and improve the marking-consistency of every evaluator.

Add on £3
per agent, per month
True
True
Improvement & Engagement

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Phasellus a odio erat. Ut in ligula ornare, consectetur lectus imperdiet, laoreet nulla. Ut auctor nibh et luctus ornare. Mauris viverra sit amet tortor in iaculis. Integer eu libero a tortor placerat molestie.

Suspendisse a fringilla ante. Praesent po rttitor ipsum nec mi pulvinar suscipit. Nulla dapibus ipsum in pretium tempus. Ut gravida vulputate metus, eget vehicula erat eleifend ut. Maecenas eget turpis porttitor, pharetra lorem in, malesuada arcu.

True
False
Lorem Ipsum
In-App & email notifications
True
True
True
Capture evaluator's observations & comments
True
True
True
Coach & Feedback
Design and build your own feedback and coaching forms or choose from our library of best practice templates based on industry-recognised GROW, OSCAR, and CLEAR models.

What’s more, EvaluAgent guides coaches through a simple process of recapping and selecting focus items for today before documenting the conversation and agreeing on next steps.
False
Add on £6
per agent, per month
True
Audit & Compliance

Prove the fair treatment of customers and compliance using second and third-line defence workflows and reporting. And when audits do take place, you’ll be confident knowing you can quickly access the required documentation and demonstrate an effective risk management strategy.

False
False
Coming soon
Feature to go here

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Phasellus a odio erat. Ut in ligula ornare, consectetur lectus imperdiet, laoreet nulla. Ut auctor nibh et luctus ornare. Mauris viverra sit amet tortor in iaculis. Integer eu libero a tortor placerat molestie.

Suspendisse a fringilla ante. Praesent po rttitor ipsum nec mi pulvinar suscipit. Nulla dapibus ipsum in pretium tempus. Ut gravida vulputate metus, eget vehicula erat eleifend ut. Maecenas eget turpis porttitor, pharetra lorem in, malesuada arcu.

True
False
Lorem Ipsum
Dashboard & core reporting
True
True
True
Multi-level reporting to support any size operation
True
True
True
Manage and control each user's access to reports
True
True
True
CSV Export
False
True
True
Advanced Reporting

Visually engaging and configurable reports help you to pinpoint root cause and identify where to focus coaching and business improvement.

False
True
True
Integrations

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Phasellus a odio erat. Ut in ligula ornare, consectetur lectus imperdiet, laoreet nulla. Ut auctor nibh et luctus ornare. Mauris viverra sit amet tortor in iaculis. Integer eu libero a tortor placerat molestie.

Suspendisse a fringilla ante. Praesent po rttitor ipsum nec mi pulvinar suscipit. Nulla dapibus ipsum in pretium tempus. Ut gravida vulputate metus, eget vehicula erat eleifend ut. Maecenas eget turpis porttitor, pharetra lorem in, malesuada arcu.

True
False
Lorem Ipsum
Upload and link call-recordings / contacts to evaluations (no data limits)
True
True
True
Single sign-on (SSO)
False
False
True
CRM & Chat integrations
1 integration
Unlimited
Unlimited
Call-recording integrations
False
False
True
Open API: Automate user updates and data exports
False
False
True
Client Support
True
False
Lorem Ipsum
In-App videos & guides and responsive helpdesk
True
True
True
Flexible billing & customised licence agreement
False
True
True
Discounted workshops & consultancy support
False
False
True
One-to-one support from an experienced subject matter expert
False
False
True
Try free
Try free
Try free
System Access

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Phasellus a odio erat. Ut in ligula ornare, consectetur lectus imperdiet, laoreet nulla. Ut auctor nibh et luctus ornare. Mauris viverra sit amet tortor in iaculis. Integer eu libero a tortor placerat molestie.

Suspendisse a fringilla ante. Praesent po rttitor ipsum nec mi pulvinar suscipit. Nulla dapibus ipsum in pretium tempus. Ut gravida vulputate metus, eget vehicula erat eleifend ut. Maecenas eget turpis porttitor, pharetra lorem in, malesuada arcu.

True
False
Lorem Ipsum
All Managers, Team Leaders, Quality Team benefit from system access
True
True
True
Agent Engagement: Agents benefit from system access
Nurture and support a new generation of agent; engaged, informed, enthused and capable of delivering a superior customer experience. With our Agent Engagement add-on, all agents will have access to a personalised dashboard of their results and receive evaluation results and complete feedback in real-time.
Add on £2
per agent, per month
Add on £2
per agent, per month
True
Quality Management

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Phasellus a odio erat. Ut in ligula ornare, consectetur lectus imperdiet, laoreet nulla. Ut auctor nibh et luctus ornare. Mauris viverra sit amet tortor in iaculis. Integer eu libero a tortor placerat molestie.

Suspendisse a fringilla ante. Praesent po rttitor ipsum nec mi pulvinar suscipit. Nulla dapibus ipsum in pretium tempus. Ut gravida vulputate metus, eget vehicula erat eleifend ut. Maecenas eget turpis porttitor, pharetra lorem in, malesuada arcu.

True
False
Lorem Ipsum
Multi-channel Scorecard Builder (unlimited scorecards)
True
True
True
Flexible scoring options
True
True
True
Custom reporting tags & filters
True
True
True
Filter & prioritise contacts for evaluation
True
True
True
Workload assignment
True
True
True
Calibration

Best-practice workflows and reports enable you to invite colleagues to "blind" evaluate contacts, facilitate calibration sessions, monitor results and improve the marking-consistency of every evaluator.

Add on £2
per agent, per month
True
True
Improvement & Engagement

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Phasellus a odio erat. Ut in ligula ornare, consectetur lectus imperdiet, laoreet nulla. Ut auctor nibh et luctus ornare. Mauris viverra sit amet tortor in iaculis. Integer eu libero a tortor placerat molestie.

Suspendisse a fringilla ante. Praesent po rttitor ipsum nec mi pulvinar suscipit. Nulla dapibus ipsum in pretium tempus. Ut gravida vulputate metus, eget vehicula erat eleifend ut. Maecenas eget turpis porttitor, pharetra lorem in, malesuada arcu.

True
False
Lorem Ipsum
In-App & email notifications
True
True
True
Capture evaluator's observations & comments
True
True
True
Coach & Feedback

Design and build your own feedback and coaching forms or choose from our library of best practice templates based on industry-recognised GROW, OSCAR, and CLEAR models.

What’s more, EvaluAgent guides coaches through a simple process of recapping and selecting focus items for today before documenting the conversation and agreeing on next steps.

False
Add £4
per agent, per month
True
Audit & Compliance

Prove the fair treatment of customers and compliance using second and third-line defence workflows and reporting. And when audits do take place, you’ll be confident knowing you can quickly access the required documentation and demonstrate an effective risk management strategy.

False
False
Coming soon
Reporting & Analytics

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Phasellus a odio erat. Ut in ligula ornare, consectetur lectus imperdiet, laoreet nulla. Ut auctor nibh et luctus ornare. Mauris viverra sit amet tortor in iaculis. Integer eu libero a tortor placerat molestie.

Suspendisse a fringilla ante. Praesent po rttitor ipsum nec mi pulvinar suscipit. Nulla dapibus ipsum in pretium tempus. Ut gravida vulputate metus, eget vehicula erat eleifend ut. Maecenas eget turpis porttitor, pharetra lorem in, malesuada arcu.

True
False
Lorem Ipsum
Dashboard & core reporting
True
True
True
Multi-level reporting to support any size operation
True
True
True
Manage and control each user's access to reports
True
True
True
CSV Export
False
True
true
Advanced Reporting

Visually engaging and configurable reports help you to pinpoint root cause and identify where to focus coaching and business improvement.

False
True
True
Integrations

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Phasellus a odio erat. Ut in ligula ornare, consectetur lectus imperdiet, laoreet nulla. Ut auctor nibh et luctus ornare. Mauris viverra sit amet tortor in iaculis. Integer eu libero a tortor placerat molestie.

Suspendisse a fringilla ante. Praesent po rttitor ipsum nec mi pulvinar suscipit. Nulla dapibus ipsum in pretium tempus. Ut gravida vulputate metus, eget vehicula erat eleifend ut. Maecenas eget turpis porttitor, pharetra lorem in, malesuada arcu.

True
False
Lorem Ipsum
Upload and link call-recordings / contacts to evaluations (no data limits)
True
True
True
Single sign-on (SSO)
False
False
True
CRM & Chat integrations
1 integration
Unlimited
Unlimited
Call-recording integrations
False
False
True
Open API: Automate user updates and data exports
False
False
True
Client Support

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Phasellus a odio erat. Ut in ligula ornare, consectetur lectus imperdiet, laoreet nulla. Ut auctor nibh et luctus ornare. Mauris viverra sit amet tortor in iaculis. Integer eu libero a tortor placerat molestie.

Suspendisse a fringilla ante. Praesent po rttitor ipsum nec mi pulvinar suscipit. Nulla dapibus ipsum in pretium tempus. Ut gravida vulputate metus, eget vehicula erat eleifend ut. Maecenas eget turpis porttitor, pharetra lorem in, malesuada arcu.

True
False
Lorem Ipsum
In-App videos & guides and responsive helpdesk
True
True
True
Flexible billing & customised licence agreement
False
True
True
Discounted workshops & consultancy support
False
False
True
One-to-one support from an experienced subject matter expert
False
False
True
Try free
Try free
Try free

Common Questions

There’s no such thing as a bad question. Below you’ll find answers to ones that are frequently asked. If you can’t find what you’re looking for, please drop us a note.
How does the 30-day trial work?
Experience everything EvaluAgent has to offer with our risk-free, no obligation trial. There's no need for any billing details and you won't be charged. 
How many system users do I get?

Based on the number of Agents you're paying for, we will provide you with a generous number of system users to ensure that all of your managers, team leaders, quality analysts and other support staff have access to the platform. If you choose the Agent Engagement add-on, all of your agents will benefit from system access also.

How easy is EvaluAgent to implement?

Quick and easy. EvaluAgent is a cloud-based platform that requires no assistance from your IT team. Simply create an account and log-in from anywhere in the world.

Is EvaluAgent safe to use?

100%. We maintain a series of best-in-class security measures to ensure compliance with date-handling regulations; including GDPR and Cyber Essentials. Our IT and security page provides everything your tech team needs.

What if my number of agents change?

For monthly contracts: Billing will be adjusted each month based on the number of agents graded. For annual contracts: If you go over your expected amount, we will simply charge you the pro-rated difference.

Help, I can't see my platform on the integration list
Don't worry. We're actively building out our list of native integrations so if you're using a popular cloud-based platform, it's likely to be in progress already. Please contact us for more information. 

Trusted by contact centres of all sizes

Bitmap Copy 9@2x
Bitmap Copy 10@2x
Bitmap Copy 11@2x
Bitmap Copy 12@2x
Bitmap Copy 13@2x
Bitmap Copy 8@2x