Visually engaging and configurable reports help you to pinpoint root cause and identify where to focus coaching and business improvement.
Best-practice workflows and reports enable you to invite colleagues to "blind" evaluate contacts, facilitate calibration sessions, monitor results and improve the marking-consistency of every evaluator.
Intuitive workflows supported by configurable coaching forms guide you to select coaching topics, manage the discussion, document actions and store sessions. Feedback enables you to 'call-out’ positive behaviours or notify relevant parties of compliance breaches.
Prove the fair treatment of customers and compliance using second and third-line defence workflows and reporting. And when audits do take place, you’ll be confident knowing you can quickly access the required documentation and demonstrate an effective risk management strategy.
Nurture and support a new generation of
100% yes, we maintain a series of best-in-class security measures to ensure compliance with data-handling regulations including GDPR.