Simple, flexible pricing.

Pay only for what you need with software that scales with your business.

Get started for free Put your spreadsheets in the bin and evaluate up to 50 agents for free.

Packed full of free to use features 
  • Evaluate agents across every channel.
  • Create an unlimited number of scorecards via our flexible “scorecard builder”.
  • Real-time performance dashboards and data exporting.
  • Extensive customisation via an intuitive admin panel.
  • In-App tutorials, helpdesk and community support.

£
0Per month

Need more agents? Simply enter the number of agents you wish to evaluate and select a billing cycle.

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Number of agents Please enter the number of employees you wish to evaluate
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Save upto 30% off with Annual plans
£203 Per month
Billed as one payment of £609
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Need more features?

If you’re serious about improving employee engagement and your customer experience, you need an enterprise platform that’s more than just a quality scoring system. Unlike others, we have all the features you’ll need.

Reporting and Analytics

Visually engaging and configurable reports help you to pinpoint root cause and identify where to focus coaching and business improvement.

Calibration

Best-practice workflows and reports enable you to invite colleagues to "blind" evaluate contacts, facilitate calibration sessions, monitor results and improve the marking-consistency of every evaluator.

Coach and Feedback

Intuitive workflows supported by configurable coaching forms guide you to select coaching topics, manage the discussion, document actions and store sessions. Feedback enables you to 'call-out’ positive behaviours or notify relevant parties of compliance breaches.

Audit & Compliance

Prove the fair treatment of customers and compliance using second and third-line defence workflows and reporting. And when audits do take place, you’ll be confident knowing you can quickly access the required documentation and demonstrate an effective risk management strategy.

Agent Engagement

Nurture and support a new generation of agent; engaged, informed, enthused and capable of delivering a superior customer experience. With our Agent Engagement add-on, all agents will have access to a personalised dashboard of their results and receive evaluation results and complete feedback in real-time.

Common Questions

There’s no such thing as a bad question. Below you’ll find answers to ones that are frequently asked. If you can’t find what you’re looking for, please contact us.
Is EvaluAgent GDPR compliant?

100% yes, we maintain a series of best-in-class security measures to ensure compliance with data-handling regulations including GDPR.

Is EvaluAgent really free to use?
Absolutely. Having struggled with poorly designed software and spreadsheets in the past, we wanted to do something about it. If you’re evaluating under 50 agents, it’s completely free to get started.
What if I want to change my plan?
No problem. All of our pricing is based on short term commitments. This gives you the option to change the number of agents or features as and when you wish.
How easy is EvaluAgent to implement?
Quick and easy. EvaluAgent is a cloud-based platform that requires no assistance from your IT team. Simply create an account and log-in from anywhere in the world.
Do you integrate with other systems?
Not yet, but it’s something we’re actively working towards. In fact – you can check our progress to date on our public-facing product roadmap!
What do you mean by system access?
This means anyone who has their own username and password to the EvaluAgent platform. This includes Quality Analysts who may be evaluating a contact or team leaders who may be reviewing the performance of their team. To deliver real-time feedback and maximum ROI – we recommend you purchase system access for your agents too.

Trusted by contact centres of all sizes

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