Pricing that flexes with humans and AI agents.
Looking for a ballpark figure to get you started? Take a look at our transparent pricing structure below, then request a tailored quote.
Seat-based pricing for your team.
Volume Discounts are available for large teams. Please get in touch.
AutoQM & Improvement
- Voice transcription & multi-language support
- Build custom scorecards
- Automated QA scoring on 100% of conversations
- Coaching workflows & performance dashboards
- evaluagent Context Engine™
- SSO, MFA & role-based access control
- Dedicated CSM & onboarding
AutoQM + Conversation Intelligence
- Automated Reason For Contact & Intent
- Spotlight and Summarisation
- Insight topics & theme detection
- Sentiment analytics & trend tracking
- Predictive Voice of the Customer Metrics (xNPS, xResolution, xCSAT etc.)
- xVulnerability
- Build your own Topics
Running AI Agents?
AI agents don't sit in seats, they handle volume. So we price them by the conversation, not the licence.
Please note. AI agent pricing sits on top of a seat tier. Your team needs the platform to review, calibrate, and act on what we surface. Conversations that start with a Bot (ie: IVR), but end with a human are covered by your seat licence at no extra charge.
Compare what's included.
Every capability below applies to both human and AI agent conversations. The only thing that changes is how it's priced — seats for humans, conversations for AI agents.
Quality Assurance & Scoring
+Conversation Intelligence
+Transcription & Audio
+Performance Management & Coaching
+AI Agent Observability
+Integrations
+Security, Privacy & Compliance
+Support & Customer Success
+Questions buyers ask before they sign.
Why seats for humans but per-conversation for AI agents?
Human agents have a finite capacity, so seat-based licences still makes sense. AI agents handle elastic, often unpredictable volume. Pricing per conversation means you pay for what you actually need to review, not for theoretical capacity. If you would like to explore a pure-consumption based model, please mention this to our team.
How can I get a discount?
We offer discounts for larger contact centres or businesses that are happy to make a longer term commitment so please ask.
Can I try evaluagent before purchasing
Absolutely. We understand that when investing in AI-powered QA, you want confidence that the platform will work with your conversations, your scorecards, and your quality standards — not just generic examples.
That’s why we’re happy to discuss a proof of concept (POC) following a successful demo. This gives you the opportunity to see how evaluagent performs using real interactions and evaluation criteria relevant to your organisation.
During a POC, we can help you:
- Test AI accuracy against your existing scorecards
- Review how evaluations align with your QA standards and expectations
- Explore prompting approaches and configuration options
- Validate workflows, alerts, and reporting in a real-world environment
- Understand how evaluagent can support your specific operational goals
Our team will work closely with you throughout the process to ensure the setup reflects your organisation’s approach to quality assurance and compliance.
