Our Plans - Built to help your agents flourish

Whether you are at the start of your QA journey or looking to take it to the next level, we have the plan for you.

 

 
 
Starter
The perfect choice for small teams or those just starting our on their Quality Assurance journey.
Scorecard Builder
Multi-Channel Evaluation
Side-by-side Evaluation Mode
Individual File Upload
Custom Scoring & Workflows
Dashboards & Reports
Unlimited Integrations
*Also available as a standalone solution
From
£ 7
Per user per month
Get Started
*14 Day Free Trial
 
Pro
The complete Quality Assurance and Performance Improvement platform. Everything teams need to generate actionable insight and front - line improvement.
Everything in Essentials + 
One-to-Ones & Actions
eLearning (LMS)
SSO & Automated User Management
Custom White Labelling
 
Build a Quote
*14 Day Free Trial
Panel only seen by widget owner

Compare our Plans

Check out all of the features that could help your organisation.

 
 
Features
Conversations
Imported contacts & filters
Integrations
 
Evaluate
Add contacts to evaluate
Contacts to evaluate
Completed evaluations
Manage scorecards
Auto work queues
CX cases to evaluate
Calibration
 
Reports
Quality performance
Line item performance
Category performance
Exporter
Audit log
Insights
Calibration performance
Evaluator performance
CX performance
 
Feedback
Review quality feedback
Review general feedback
Share general feedback
 
One-to-Ones & Actions
Coaching sessions
One-to-One records & actions
My scheduled One-to-Ones
New One-to-Ones
New action
Request a meeting
Manage One-to-One templates
 
eLearning
Admin dashboard
Create lessons
Automate lessons
Track lessons
My learning area
 
User management
Structure
Custom reporting groups
Roles & permissions
Add & edit users
 
Settings
Quality settings
Feedback settings
One-to-Ones & actions settings
Automated lesson settings
Notification settings
Manage my alerts
Report settings
Security settings
Brand settings
 
 
Features
Conversations
Imported contacts & filters
Integrations
 
Evaluate
Add contacts to evaluate
Contacts to evaluate
Completed evaluations
Manage scorecards
Auto work queues
CX cases to evaluate
Calibration
 
Reports
Quality performance
Line item performance
Category performance
Exporter
Audit log
Insights
Calibration performance
Evaluator performance
CX performance
 
Feedback
Review quality feedback
Review general feedback
Share general feedback
 
One-to-Ones & Actions
Coaching sessions
One-to-One records & actions
My scheduled One-to-Ones
New One-to-Ones
New action
Request a meeting
Manage One-to-One templates
 
eLearning
Admin dashboard
Create lessons
Automate lessons
Track lessons
My learning area
 
User management
Structure
Custom reporting groups
Roles & permissions
Add & edit users
 
Settings
Quality settings
Feedback settings
One-to-Ones & actions settings
Automated lesson settings
Notification settings
Manage my alerts
Report settings
Security settings
Brand settings
 
 
Starter
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Get Started
*14 Day Free Trial
Features
Conversations
Imported contacts & filters
Integrations
 
Evaluate
Add contacts to evaluate
Contacts to evaluate
Completed evaluations
Manage scorecards
Auto work queues
CX cases to evaluate
Calibration
 
Reports
Quality performance
Line item performance
Category performance
Exporter
Audit log
Insights
Calibration performance
Evaluator performance
CX performance
 
Feedback
Review quality feedback
Review general feedback
Share general feedback
 
One-to-Ones & Actions
Coaching sessions
One-to-One records & actions
My scheduled One-to-Ones
New One-to-Ones
New action
Request a meeting
Manage One-to-One templates
 
eLearning
Admin dashboard
Create lessons
Automate lessons
Track lessons
My learning area
 
User management
Structure
Custom reporting groups
Roles & permissions
Add & edit users
 
Settings
Quality settings
Feedback settings
One-to-Ones & actions settings
Automated lesson settings
Notification settings
Manage my alerts
Report settings
Security settings
Brand settings
 
 
Essentials
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Build a Quote
*14 Day Free Trial
Features
Conversations
Imported contacts & filters
Integrations
 
Evaluate
Add contacts to evaluate
Contacts to evaluate
Completed evaluations
Manage scorecards
Auto work queues
CX cases to evaluate
Calibration
 
Reports
Quality performance
Line item performance
Category performance
Exporter
Audit log
Insights
Calibration performance
Evaluator performance
CX performance
 
Feedback
Review quality feedback
Review general feedback
Share general feedback
 
One-to-Ones & Actions
Coaching sessions
One-to-One records & actions
My scheduled One-to-Ones
New One-to-Ones
New action
Request a meeting
Manage One-to-One templates
 
eLearning
Admin dashboard
Create lessons
Automate lessons
Track lessons
My learning area
 
User management
Structure
Custom reporting groups
Roles & permissions
Add & edit users
 
Settings
Quality settings
Feedback settings
One-to-Ones & actions settings
Automated lesson settings
Notification settings
Manage my alerts
Report settings
Security settings
Brand settings
 
 
Pro
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Build a Quote
*14 Day Free Trial
Panel only seen by widget owner