PRICING

Plans matched to your needs & budget

We’ll support you to add value and provide a timely ROI. But we recognise you first need to get a sense of how much it’s all going to cost…

Quality Assurance

$18
per user per month*

Evaluate, calibrate and report on your customer experience

  • Scorecard builder
  • Side-by-side evaluation
  • Real-time feedback & mentions
  • Automated work-queues (AWQ)
  • Case (CX) evaluation & reporting
  • Calibration
  • Operational reporting & insights
  • Gamified dashboards
  • Ticket / call integrations & storage
  • WFM & survey integrations
  • Redaction on sensitive personal data
  • Conversation search
  • Single sign-on (SSO)
  • Integrated user management
  • White-labelling & branding
  • Award-winning customer support

* A User is anyone who is evaluated, coached or trained or who has access to the platform.
Discounts are available for scale.

Request a quote

Add-Ons

Start with everything, or scale as you grow with our range of Add-Ons

One to Ones and Actions

Turn insight into performance improvement with our fully integrated coaching tool. Learn more >

+ $8 per user per month*


eLearning (LMS)

Create, assign and deliver targeted digital training material, quizzes and classroom sessions across the contact centre. Learn more >

+ $8 per user per month*


Auto-QA

Mitigate risk across all contact channels by using AI to uncover actionable insight on every customer conversation. Learn more >

Please get in touch


* A User is anyone who is evaluated, coached or trained or who has access to the platform.
Discounts are available for scale and bundles.

Request a quote

Enterprise features and security

  • 100% coverage

    Reveal performance and actionable insights for every agent and customer experience with EvaluAgent's Conversation Analytics.

  • Build smarter teams

    Automated evaluations improve the efficiency of your QA team, whilst our risk-based approach ensures coaching activity is focused.

  • icon Identify

    Business intelligence

    EvaluAgent’s fully integrated reporting suite and improvement workflows enable team leaders and coaches to turn insight into improvement actions.

  • Scale-ready

    EvaluAgent is designed to grow with your business. Use our traditional approach to QM and switch to AI and Auto-QA when you are ready.

Request a quote

Fill in the form and book a call with one of our experts to discuss the best course of action for your business.

During our call we’ll discuss:

  • What your current pain points are
  • What your key requirements are
  • The amount of users you need and what are the different capabilities they all need
  • Creating a bespoke pricing proposal tailored to your needs

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